Whatfix Whitespaces

Explore

Process Overview

Opportunity Qualifiers

Insight

Included

Type of Whitespace

Description

Need expressed in Jobs

Cross-sell

Upsell

Surge in jobs that mention needs that align with the offering or jobs that match key roles

Online Research (Keywords/Competitors)

Cross-sell

Churn

Surge in research (done by employees of an account) about specific topics aligned with the offering. This might indicate churn if the account has already purchased an offering and is still researching about the same offering.

Team growth

Upsell

Increase in more than 10% of the team size since the last renewal or sell, indicating an increase in need of licenses or volumes of usage

Price arbitrage

Upsell

If the ARR of an account is considerably lesser than the ARR of other accounts that are comparable in team size

Usage surge

Upsell

If the usage is consistently very close to the purchased usage limits (in terms of users or volume of usage)

Change in “Specific Important Roles” Coming Up

Churn

If there are any new entrants or exits in the specific roles

Low Product Usage

Churn

If the usage for the key features sharply declines or stays consistently low.

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Key Functions (Used for Jobs and People Matching)

Product Line

Function

DAP - CLM

Legal

DAP - CLM

Sales

DAP - CLM

Procurement

DAP - CLM

Human Resources

DAP - CRM

Sales

DAP - CRM

Customer Success

DAP - ERP

Finance

DAP - ERP

Procurement

DAP - HCM

Human Resources

DAP - S2P & Procurement

Finance

DAP - S2P & Procurement

Procurement

Whatfix Hub

Information Technology

Whatfix Hub

Support

Whatfix Hub

DevOps

Whatfix Mirror

Information Technology

Whatfix Mirror

Learning and Development

Whatfix Product Analytics

Product

Whatfix Product Analytics

Marketing

Whatfix Product Analytics

Business Analytics

Whatfix ATS

Talent Acquisition

Whatfix ATS

Human Resources

There are no rows in this table

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Key Phrases (Used for Jobs)

Product Line

Key Phrase

DAP - CLM

Optimize contract workflows

Reduce contract support queries

Increase contract management efficiency

Enhance digital contract experiences

Improve contract process governance

Accelerate contract finalization

Enhance RFP creation support

Optimize contract validation processes

Improve contract management productivity

Reduce contract-related errors

DAP - CRM

Enhance seller CRM adoption

Reduce new seller proficiency time

Support CRM users in real-time

Drive sales productivity improvements

Optimize sales process workflows

Analyze CRM user engagement data

Improve CRM training effectiveness

Reduce CRM support queries

Accelerate CRM content creation

Decrease CRM application launch time

DAP - ERP

Improve ERP user productivity

Reduce ERP support queries

Enhance ERP training efficiency

Optimize financial process workflows

Accelerate ERP system adoption

Increase ERP task completion rates

Improve ERP user engagement

Decrease ERP error rates

Enhance ERP process governance

Reduce ERP knowledge discovery time

DAP - HCM

Enhance end-user HCM experiences

Support HRIS and HCM adoption

Reduce new employee training time

Provide in-app HR task support

Optimize HR process governance

Improve HR data quality

Analyze HCM end-user engagement

Track HCM usage analytics

Enable quick HR-related task completion

Drive HR productivity and outcomes

DAP - S2P & Procurement

Improve productivity in procurement

Drive e-procurement technology adoption

Reduce errors in S2P processes

Optimize procurement process efficiency

Enhance vendor onboarding experience

Increase user adoption of procurement software

Manage change in procurement technologies

Analyze procurement user engagement

Reduce support queries in procurement

Whatfix Hub

Accelerate Incident Response Times

Automate IT Issue Alerts

Streamline Onboarding IT Tasks

Facilitate IT Task Self-Service

Reduce IT Support Costs

Enhance IT Task Compliance

Improve IT Change Management

Boost IT Process Completion

Minimize IT Operational Risks

Increase IT System Adoption

Whatfix Mirror

Accelerate employee software proficiency

Reduce IT infrastructure costs

Increase software user adoption

Improve onboarding efficiency

Minimize training risks

Simplify access management

Enhance training scalability

Lower maintenance efforts

Boost training interactivity

Optimize resource utilization

Whatfix Product Analytics

Drive Higher User Growth

Enhance User Retention

Boost Revenue Generation

Ensure Data Consistency

Simplify Analytics Dashboards

Accelerate Insight Actionability

Optimize Product Roadmaps

Improve User Onboarding

Increase User Engagement

Support Multi-platform Products

Whatfix ATS

Optimize hiring processes by analyzing ATS end-user engagement.

Enhance candidate experience with personalized in-app walkthroughs.

Reduce ATS support queries by providing in-app self-help resources.

Decrease new employee time-to-proficiency with guided training.

Improve talent pipeline management through guided task completion.

Streamline onboarding by integrating company policies and procedures.

Enable real-time updates in hiring statuses with in-app guidance.

Facilitate seamless role transitions using contextual in-app support.

Drive user adoption of new ATS features with interactive content.

Enhance data-driven decision-making in talent acquisition via comprehensive analytics.

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Research Topics - Product Line Mapping

This table maps the research topics to the respective product lines. Consequently, whenever online research around a topic takes place, we can attribute to the correct line.

topic

DAP - CLM

DAP - CRM

DAP - ERP

DAP - HCM

DAP - S2P & Procurement

Whatfix Hub

Whatfix Mirror

Whatfix Product Analytics

Whatfix ATS

Digital Transformation

Enterprise Digital Transformation

Digital Transformation Companies

Application Onboarding

Automated Customer Onboarding

Digital Client Onboarding

Digital Onboarding

Employee Onboarding Software

Remote onboarding

Sales Onboarding

Change Management

Organizational Change Management

Performance Support Tools

In-App Messaging

Employee Management

Customer Enablement

CRM Best Practices

CRM Data Automation

WalkMe

Incident & Breach Management

Incident and Problem Management

Incident Response

Source-to-Pay (S2P)

Enterprise Resource Planning (ERP)

Mixpanel

Amplitude

Whatfix

Customer Insight

Employee Training

Sales Management Training

Sales Training

Training and Development

Learning Management

Clickstream Analytics

Customer Analytics

Heap

Pendo

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