Updated Chargebee Whitespaces

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Process Overview

Opportunity Qualifiers

Insight

Included

Type of Whitespace

Description

Need expressed in Jobs

Cross-sell

Upsell

Surge in jobs that mention needs that align with the offering or jobs that match key roles

Online Research (Keywords/Competitors)

Cross-sell

Churn

Surge in research (done by employees of an account) about specific topics aligned with the offering. This might indicate churn if the account has already purchased an offering and is still researching about the same offering.

Team growth

Upsell

Increase in more than 10% of the team size since the last renewal or sell, indicating an increase in need of licenses or volumes of usage

Price arbitrage

Upsell

If the ARR of an account is considerably lesser than the ARR of other accounts that are comparable in team size

Usage surge

Upsell

If the usage is consistently very close to the purchased usage limits (in terms of users or volume of usage)

Change in “Specific Important Roles” Coming Up

Churn

If there are any new entrants or exits in the specific roles

Low Product Usage

Churn

If the usage for the key features sharply declines or stays consistently low.

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Key Phrases (Used for Jobs)

Product Line

Key Phrase

Cloud transformation

Cloud-based healthcare IT solutions

Secure scalable cloud infrastructure

Accelerated health data management

Modernizing IT healthcare landscape

Compliance with healthcare regulations

Population Health Management

Healthcare Data Integration

Healthcare Analytics Platform

Data-Driven Patient Care Initiatives

Improved Health Outcomes Measurement

Patient Risk Stratification Processes

Clinical Care Gap Analysis

Healthcare Interoperability Solutions

Reduce Medical Care Costs

Adoption of Value-Based Care

Advanced Healthcare Reporting Capabilities

Real-Time Healthcare Data Access

Scalable Healthcare Data Platform

Patient Engagement Strategies

Healthcare Quality Improvement Analytics

Population health transformation

Data-driven Patient Outcome Optimization

Population Health Analytics Insights

Enhanced Population Health Strategies

Proactive Care Management Solutions

Streamlining Health Services Delivery

improve patient care coordination,

reduce healthcare operational costs,

manage population health data,

integrate healthcare data sources,

streamline clinical workflows,

enhance patient engagement strategies,

address gaps in care,

optimize clinical outcomes,

risk stratification of patients,

implement value-based care,

data-driven decision making in healthcare,

achieve healthcare interoperability,

comprehensive health risk assessments,

coordinate across care continuum,

measure clinical quality metrics,

track patient health trends,

drive preventive health initiatives,

conduct population health analytics,

enable real-time health insights

Revenue transformation

Optimizing Healthcare Revenue Cycle

Enhanced Financial Performance Analytics

Healthcare Billing Process Improvement

Income Recovery in Healthcare

Maximizing Clinical Reimbursement Rates

enhance care management capabilities,

population health analytics implementation,

streamline health data integration,

improve patient engagement strategies,

reduce healthcare delivery costs,

financial performance analysis,

risk-adjusted reimbursement optimization,

clinical outcomes measurement,

healthcare quality reporting,

value-based care initiatives,

health information technology adoption,

data-driven decision-making in healthcare,

patient stratification and risk assessment,

Medicare and Medicaid reporting,

accountable care organization analytics,

healthcare revenue cycle management

Patient experience transformation

Personalized Patient Care Experiences

Strengthening Patient-Provider Relationships

Enhancing Patient Satisfaction Levels

Innovative Patient Engagement Platforms

Improving Patient Journey at Every Point

population health management,

patient engagement strategies,

healthcare data analytics,

care coordination and delivery,

patient experience improvement,

risk stratification processes,

clinical outcome measurement,

value-based care initiatives,

health information technology,

chronic disease management,

patient-centered medical home,

healthcare quality improvement,

preventive health services,

utilization management protocols,

accountable care organization

Clinical transformation

Clinical Decision Support Improvement

Evidence-based Healthcare Practices

Efficiencies in Clinical Workflows

Advances in Patient Care Quality

Optimizing Clinical Performance Outcomes

population health management,

clinical data integration,

enhanced patient engagement,

care management workflows,

risk stratification methods,

reduce care delivery costs,

clinical outcome improvement,

patient care coordination,

healthcare data analytics,

value-based care initiatives,

interoperability of health systems,

healthcare quality measures,

patient-centric care model,

real-time healthcare insights,

reduce hospital readmissions,

chronic disease management,

preventive care strategies,

clinical decision support,

patient health outcomes,

cross-continuum care teams,

performance benchmarking tools

Operational transformation

Streamlined Healthcare Operation Processes

Operational Efficiency in Healthcare

Cost-saving Digital Health Solutions

Enhancing Healthcare Operational Workflows

Innovative Healthcare Performance Metrics

enhanced patient care coordination,

integrated care management solutions,

improved patient outcomes optimization,

population health data analytics,

enhanced risk management capabilities,

value-based care initiatives,

patient-centered medical home,

manage multiple health systems,

scalable healthcare solutions,

analytics-driven care delivery,

cross-continuum of care,

improving health information exchanges,

streamlined operational workflows,

centralized patient information,

interoperability in healthcare systems,

holistic patient health insights,

multi-payer claim adjudication,

predictive care management strategies,

patient engagement improvement efforts,

healthcare quality measure compliance,

clinical decision support systems,

data-driven population health strategies

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Research Topics - Product Line Mapping

This table maps the research topics to the respective product lines. Consequently, whenever online research around a topic takes place, we can attribute to the correct line.

topic

Clinical transformation

Operational transformation

Patient experience transformation

Population health transformation

Revenue transformation

CareCloud

Clinical Collaboration

Clinical Communication

Clinical Data Management

Clinical Decision Support (CDS)

Clinical Diagnostics

Clinical Integration

Clinical Trials

Clinical Workflows

Connected Health

Customer Experience and Engagement

Digital Health

Digital Patient Intake

Experian Health

Health Analytics

Healthcare Analytics

Healthcare Revenue Cycle

HealthCatalyst

HealthEC

HealthStream

MedBridge

Oracle Health Lifesciences

Patient Care

Patient Communication System

Patient Engagement

Patient Experiences

Patient Journey

Patient Satisfaction

PatientPoint, LLC

Pharmacy Management Systems

Population Health Management

Revenue Cycle Management (RCM)

Smart Hospitals

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