User Testing Scripts

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Group User Testing

Introduction:

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Hi everyone, my name is [Your Name] and I'll be your facilitator for today's user testing session. Thank you for taking the time to join us today. Our goal today is to understand how you interact with our [product/website/app]. Your feedback will be extremely valuable in helping us improve the user experience.

Rules of Engagement:

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1. Confidentiality: All information shared during the session will be kept confidential and used only for the purpose of improving our [product/website/app].

2. Active participation: We encourage you to ask questions and share your thoughts openly and honestly. Your feedback is important to us.

3. No right or wrong answers: There are no right or wrong answers during the session. We're here to understand your experiences and thoughts.

4. Respectful communication: We ask that all participants engage in respectful communication and refrain from any personal attacks or disrespectful language.

5. Time constraints: We have a set time for the session, so please let us know if you need to step out at any point.

With that, let's get started! Thank you again for joining us today.

Phase One: Tasks

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Potential Tasks:

Find a specific product or service on the website.

Add a product or service to the shopping cart and proceed to checkout.

Create a new account on the website.

Update your personal information in your account profile.

Find the website's contact page and send a message to customer support.

Use the search bar to find a specific page or content on the website.

Find and read the website's FAQ page.

Browse through the website's blog or news section.

Share a specific page or content from the website on social media.

Complete a form on the website, such as a contact or feedback form.

Navigate to a specific page on the website using only the website's main menu.

Access and read the website's terms and conditions or privacy policy.

Find and use a specific feature or tool on the website, such as a calculator or comparison chart.

Make a purchase on the website using a credit card or other payment method.

Use the website on a mobile device or tablet and provide feedback on the mobile experience.

Use the website's chatbot or other automated support feature.

Cancel or modify an existing order or reservation.

Provide feedback or suggestions for improving the website, including any usability or technical issues that you encountered during the user test.

Phase Two: Review

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Potential Questions:

What is your overall impression of the website?

How did you hear about this website?

What was the main reason you came to this website today?

How easy was it to find what you were looking for on the website?

Did you find the navigation of the website intuitive? Why or why not?

Were there any aspects of the website that were confusing or unclear?

Did you encounter any technical issues while using the website?

How does this website compare to other websites you have used before?

How does the website's messaging and tone resonate with you?

How likely are you to recommend this website to someone else?

Did you find the website visually appealing? Why or why not?

Did you find the website content helpful? Why or why not?

Did you experience any frustration or irritation while using the website? If so, what caused it?

Did you have any difficulty completing a task on the website? If so, what task and why?

What could the website do better to improve your experience?

Is there anything that the website did particularly well that you appreciated?

Would you return to this website again in the future? Why or why not?

How likely are you to engage with the website based on your experience?

What other features or services would you like to see on this website in the future?

Is there anything else you would like to share about your experience with this website?

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