Current Challenges

Designers spend majority of time on secondary research due to lack of primary research access. Must rely on internal documentation.

6/6 participants (universal)

"We have to survive in what exists already. And the worst part for us was not being able to speak to the end users"

High time cost, less actual design work

Universal, slows insight generation

Extensive time required to learn specialized industry/market terminology, especially for international markets (e.g., US-based healthcare).

2/6 participants, high risk

"Understanding different country market, working there etc also comes as a major challenge"

Delays ramp-up, risk of wrong assumptions

Domain-specific, can affect UX quality

Overwhelming amount of documentation, PDFs, data sheets to analyze and synthesize.

2/6 participants

"When we asked for analytics, they give us like 200 excel sheets...a lot of different categories which we aren't able to figure out."

Cognitive burden, slows ideation

Common in data-heavy orgs

Communication and workflow friction between design and development; lack of visibility into implemented solutions.

Unspecified, but impactful

"Turns out the tech team had already done something similar...but the issue is...the design system which hasn't been updated since pre pandemic."

Delays, redundant effort, implementation gaps

Downstream effect on delivery

Outdated, incomplete, or missing documentation of design systems; designers duplicate effort due to lack of awareness of previous work.

2/6 participants

See above

Redundant work, missed learnings, delays

Reduces efficiency, learning loop lost