Heard & Learned

Below, we share key insights and research findings from our Emergency Rental Assistance project, focusing primarily on the tools and methods that we used to gain insights and create a tri-sector solution:

These insights and work products presented are the result of extensive desk research and Spotlight Interviews with more than 30 organizations across sectors between July 2021 and January 2022.

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Recommendations⁠

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Supporting Materials⁠

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About NewImpact⁠

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Explore the Spotlight Map

Our Spotlight Interviews gathered insights from knowledgeable stakeholders about their area of expertise within the rental assistance space. The insights we gathered revealed information from diverse perspectives, deep pools of knowledge, and wide ranging expertise and have uncovered resources in the public, private and social sectors. This visualization creates a "spotlight map".

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What is a Spotlight Interview?

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Spotlight Map highlights the Key Insights, Bottlenecks and Opportunities that influenced our Solutioning and Final Recommendations. We also have a Full Spotlight Map that includes the broader insights from all interviews conducted.

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What is a Spotlight Map?

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Fig 1. Spotlight Map on Rental Assistance

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Explore the Impact Journey

The Impact Journey below was created through insights from Desk Research and Spotlight Interviews. This map shows the perspective of a tenant seeking support from federally-funded rental assistance in 2021. It is intended to highlight bottlenecks as a way to highlight opportunities for innovation to improve the rental assistance experience. This would also improve the experience for other stakeholders, including landlords/property managers, fund administrators, and community organization case managers.

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What is an Impact Journey

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Fig 2. Impact Journey of a Tenant Navigating Rental Assistance

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Explore the Systems Map

The systems map below shows the factors that influence the system dynamics.

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What is a Systems Map?

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Fig 3. Systems Map of Housing and Rental Assistance

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If you or your organization is interested in helping pilot one of our programs in your community, please

contact us⁠

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