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End-of-Life Product Support Guidelines

definition of end-of-life (eol): end-of-life date: this is the date when a product is officially discontinued and is no longer sold or actively marketed by [company name]. end-of-support date: this is the date when [company name] ceases to provide technical support, software updates, and security patches for the product. end-of-life support period: notification period: prior to reaching the end-of-life date, [company name] will notify customers about the impending end-of-life status of the product. this notification will include information about the end-of-life date and end-of-support date. transition period: following the end-of-life date, there will be a transition period during which [company name] will continue to provide limited support for the product. this may include assistance with migration to alternative solutions, access to knowledge base articles, and critical security updates if deemed necessary. support options during end-of-life: self-service resources: customers will have access to self-service resources such as knowledge base articles, user guides, and community forums to address common issues and questions. paid support: customers may opt for paid support services beyond the end-of-life period, subject to availability and terms outlined in the support agreement. end-of-life product migration: [company name] encourages customers to migrate to supported products or alternative solutions that meet their current and future needs. we provide guidance and assistance throughout the migration process to ensure a smooth transition. customer responsibilities: customers are responsible for planning and executing the migration of end-of-life products from their environments in a timely manner to avoid potential security risks and operational disruptions. customers should stay informed about the end-of-life status of products they use and proactively plan for transitions to avoid any adverse impacts on their operations.

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