Services Enablement Framework for Superhuman Go Partners

Unlocking a Partner's First Agent

1. Tiered Readiness Model (mirrors the Services Ladder)

Structure partner enablement across four tiers that match the Go Services Ladder stages:

Tier

Partner Profile

Enablement Focus

Foundation

New partners

Platform certification, basic implementation playbooks

Builder

1–3 deployments

Workflow automation templates, integration guides

Innovator

Custom agent experience

Agent development kits, co-build programs

Transformation

Strategic advisors

Enterprise AI rollout methodology, governance frameworks

There are no rows in this table

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2. Core Enablement Assets to Build

For each of the four core service categories:

AI Workflow Assessment → Provide a discovery interview guide, a workflow audit template, and a prioritization scoring rubric

Implementation & Integration → Provide technical deployment runbooks, system integration checklists (CRM, knowledge systems, etc.), and agent configuration guides

Enterprise AI Rollout → Provide adoption playbooks, onboarding decks, governance policy templates, and KPI tracking frameworks

Custom Agent Development → Provide agent design sprints, use case libraries (sales, support, compliance, engineering), and code/config starter packs

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3. Go-to-Market Enablement

Help partners package and sell their services:

Service Packaging Templates — pre-built SOW structures for each service type

Pricing Guidance — suggested T&M and fixed-fee models by stage

Case Study Templates — format for documenting proof-of-value wins

Sales Plays — discovery questions, objection handling, and proposal decks

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4. Partner Progression Path

Define clear criteria for partners to advance tiers:

Certifications (platform, workflow, agent development)

Completed deployment milestones

Customer satisfaction / productivity metrics documented

Revenue thresholds or deal sizes

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5. Measurement & Success Metrics

Equip partners to prove ROI to customers:

Time saved per workflow automated

Adoption rates across teams

Number of agents deployed

Pipeline attributed to services engagements

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What to Build First

As a PM, I'd recommend prioritizing in this order:

Discovery & Assessment Kit — lowest barrier to entry, gets partners in front of customers quickly

Implementation Runbook — most partners start at Stage 1, so this is highest volume

Custom Agent Use Case Library — high differentiation value, drives Stage 3 expansion

Transformation Program Methodology — for your top-tier strategic partners

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