Redirect DMs → Channels

Hi Team,

We appreciate all the collaboration and questions you bring our way! As our team navigates a lot of changes in the coming months, we want to ensure that nothing gets lost or missed. To help us respond as efficiently as possible, we’d like to share some quick guidelines on the best ways to get in touch with the Development Team.

How to Reach Us

Bugs – If you find a bug or something isn't working right, please use the on-page bug report button or post it in your Business Unit’s bug channel (e.g., #[bu]-bugs).

Questions, Feedback, or Non-Bug Issues – Please post these in your Business Unit’s application channel (e.g., #[bu]-applications).

Ideas & Requests – Have a cool idea or feature request? We’d love to hear it! Our new request page makes it easy to submit and track ideas for new features, enhancements, or improvements. By using this page, your request will be properly documented, evaluated, and considered in our development planning. Submit your ideas here:

Request Hub⁠

Using these channels instead of direct messages helps us keep things organized, track progress more effectively, and get you answers faster!

⁠

Frequently Asked Questions (FAQ)

Q: What if I have an urgent issue? A: If something is critical and needs immediate attention, post it in the appropriate Slack channel and tag the relevant team members. If it’s a system-wide outage or major impact, please follow the IT escalation procedure.

Q: What if I’m not sure if my issue is a bug or a question? A: No worries! Post it in the applications channel for your Business Unit (#[bu]-applications), and we’ll help direct it to the right place.

Q: What if I don’t get a response in Slack? A: We do our best to monitor channels regularly, but if something urgent hasn’t been acknowledged, feel free to follow up in the same thread and mention a member of the team for more direct notification.

Q: Can I DM a developer for a quick question? A: We kindly ask that work-related questions stay in public channels. This way, the whole team can help out, and others can benefit from the answers too!

Q: Can I still submit requests via the Technical Support Request Form? A: Yes! The Technical Support Request Form is still available for submitting requests. However, we encourage using the new request page when possible, for better tracking and visibility.

Q: What if I don’t think my message is important enough to be seen by everyone in the channel? A: Send it anyway! Keeping all work-related discussions in public channels ensures transparency and allows others to contribute or learn from the conversation. Keeping things out of DMs helps everyone stay informed.

⁠

Thanks for working with us to keep communication smooth and efficient. As we reinforce these new standards, we appreciate your understanding if we redirect a message from a DM into one of the appropriate channels. This helps ensure nothing gets lost and that everyone benefits from shared knowledge. We truly appreciate your support!

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.