ConnectWise is not serving our businesses and functions the way it use to; as a result, we have purchased new tools to close gaps for different functions (Asana, HubSpot etc). Our tools costs are increasing and the value for many team members & functions to be in ConnectWise are quickly diminishing.
With the doors open to introduce function-based, modern third party tools, the need for integration has increased & the role of our master records (i.e. ConnectWise) today (and going forward) has been upended.
Additionally, the rumors around ConnectWise’s future has deterred all usage which has increased CCR application development resources and we have missed opportunities to maximize ConnectWise usage.
ConnectWise was introduced into the organization at a time where it’s value was tremendous. ConnectWise held the master records for many the key entities (Team Members, Companies, Contacts, Opportunities, [Client] Agreements, Projects, Service Tickets, Time Entries/Sheets, Process Templates, Product Catalog, Workflow Rules, & Invoices) as well as the processes that run our business.
The discussions and rumors for the last 3-4 years was that ConnectWise is going to be fully decommissioned. This is NOT the mission at this time.
ConnectWise is still our Ticketing System
ConnectWise brings a framework of critical components & checks and balances to operate a business. Total removal would require new tools (and/or expansion of other Third Party Tools) and more internal systems to maintain our current philosophy on the usage & integration with Third Party Tools.
Instead, we want to remove the redundancy & overhead we know exists right now. In this effort we will put ConnectWise on the same playing field as every other third party tool.