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The Customer-First Toolkit: How I meet 500+ customers a year as a CEO
The Customer-First Toolkit: How I meet 500+ customers a year as a CEO
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10 customer centers

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Online review

PMMs: Streamline the feedback loop with a tracker table.

My approach to reviews

Similarly, I read all of the write-ups our clients post on third-party review sites like
G2
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or
TrustRadius
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. We learn so much from our clients and our clients’ users in this way.
Sometimes, I’ll even post my response to a review, thanking the client for the feedback.
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Screen Shot 2021-08-18 at 11.58.33 AM.png
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image 157.png
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In other cases, if the client identified themself, I will sometimes email them to hear a more detailed account or to thank them personally.

How to streamline the feedback loop

PMMS: Add feedback into the table below, pick the
@Online review feedback
⁠
template, and click create draft. I’ll personalize and reply on the review site.
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Apply all templates
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Create all drafts
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Clear list
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Recipient First Name
Recipient Email
Sender first name
Email template
Apply template
Email body
Email subject
Preview
Create draft
Reset
1
Addilynn
addilynn.dodge8@rantouch.com
Nick
Online review feedback
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2
Aaron
aaron.nunez5@ontomedia.com
Nick
Online review feedback
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