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The Customer-First Toolkit: How I meet 500+ customers a year as a CEO
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10 customer centers

Online review

PMMs: Streamline the feedback loop with a tracker table.
My approach to reviews
Similarly, I read all of the write-ups our clients post on third-party review sites like
or . We learn so much from our clients and our clients’ users in this way.
Sometimes, I’ll even post my response to a review, thanking the client for the feedback.
Screen Shot 2021-08-18 at 11.58.33 AM.png
image 157.png
In other cases, if the client identified themself, I will sometimes email them to hear a more detailed account or to thank them personally.
How to streamline the feedback loop
PMMS: Add feedback into the table below, pick the
@Online review feedback
template, and click create draft. I’ll personalize and reply on the review site.
Apply all templates
Create all drafts
Clear list
Search
Recipient First Name
Recipient Email
Sender first name
Email template
Apply template
Email body
Email subject
Preview
Create draft
Reset
1
Addilynn
addilynn.dodge8@rantouch.com
Nick
Online review feedback
2
Aaron
aaron.nunez5@ontomedia.com
Nick
Online review feedback
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