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The Customer-First Toolkit: How I meet 500+ customers a year as a CEO
10 customer centers

Job transition

EA: Help your CEO build meaningful relationships.
My approach to outreach during transitions
So obviously I love meeting clients, but what I love the most about it has nothing to do with OKRs or business goals or product roadmaps—it’s connecting with them as human beings. As such, I relish the chance to talk to our clients during some of their most important and maybe even stressful times—like when they’re in transition between jobs.
I’ve spoken to hundreds of CS leaders one-on-one to help them navigate the job search process including:
Understanding how to position themselves.
Giving them advice on their LinkedIn profile.
Introducing them to potential opportunities.
Giving them a backchannel or being a sounding board to compare various paths.
Acting as a reference for them.

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