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Product Family
Brand
Division
Product Family Name
Description
1
Devices
ASTRO APX N Line Portable Series
N70, N50, N30 (Molokai)
2
Devices
ASTRO APX NEXT Portables
ASTRO P25 APX NEXT Radios and Subscriber Software
3
Devices
ASTRO Mobiles
ASTRO APX mobile radios including APX1500, 2500, 4500, 5500, 6500, 8500 and consolettes. - Does NOT include APX NEXT
4
Devices
ASTRO Portables
ASTRO APX Portables including APX900, 1000i, 1000, 2000, 3000, 4000, 5000, 6000 and 8000. - Does NOT include APX NEXT
5
Devices
ASTRO/PCR Accessories & Energy
Two-Way Radio Replacement Parts, Batteries, Chargers, Antennas, Microphones, and Miscellaneous Accessories (A&E) for ASTRO P25 and PCR product lines
6
Devices
Business Light
On-Site Retail Business, Consumer Radios, Commercial and Unlicensed Radios
7
Devices
Business Light Accessories & Energy
Two-Way Radio Replacement Parts, Chargers, Antennas, Microphones, and Miscellaneous Accessories (A&E) for Business Light product lines.
8
Devices
Business Light Curve
On-Site Retail Business, Consumer Radios, Commericial and Unlicensed Radios (Curve)
9
Devices
Capacity Max & Plus
Capacity Max (Cap Max), Capacity Plus, and Link Capacity Plus. Except for AP users, which will use "Professional & Commercial Radio" instead.
10
Devices
Evolve Devices
Evolve (Vail/TLK300) devices. Only North America sells this on NITRO Systems.
11
Devices
FirstNet LTE Devices
Long-Term Evolution devices used on the FirstNet network such as the LEX F10 and vehicular modems
12
Devices
LTE Devices
Non-FirstNet Long-Term Evolution (LTE) Devices: Includes LEX Mission Critical Handheld, Mobile Data, DP-2 Digital Patroller In-Car Video, MVX1000, Automatic License Plate Recognition (ALPR)
13
Devices
MOTOTRBO Ion Portables
Ion (MacKenzie) Devices and software features
14
Devices
MOTOTRBO R7
MOTOTRBO R7 Portable (Rajang)
15
Devices
Nile
Nile
16
Devices
NITRO Devices
SLN1000 portable radios, smartphones, wireless modems, tablets, and MiFi hot spots used on Nitro and competitive CBRS systems. Does not include Evolve / Vail.
17
Devices
NITRO Infrastructure
The CBSD infrastructure equipment and 3rd party ancillary equipment required for the installation
18
Devices
Professional & Commercial Radio
Professional and Commercial Radios (PCR), MOTOTRBO Radios, Vertex, Subscriber Software and Repeater Software. Does NOT include Ion, Nitro, Capacity Max, Capacity Plus, and Link Capacity Plus.
19
Devices
Safety Reimagined - Orchestrate
Cloud-based interface that gives administrators the ability to configure and automate workflows that control their integrated security technology ecosystem
20
Devices
Safety Reimagined - Radio Alert
On-prem alerting solution that sends Avigilon video analytics and access control alerts to MOTOTRBO radios (Y cable)
21
Devices
TETRA Accessories & Energy
Two-Way Radio Replacement Parts, Chargers, Antennas, Microphones, and Miscellaneous Accessories (A&E) for TETRA product lines
22
Devices
TETRA Mobiles
TETRA Mobiles including MTM5500, MTM5400
23
Devices
TETRA MXP600 Portables
TETRA MXP600 (Wolverine) Device and software features
24
Devices
TETRA Portables
TETRA Portables including ST7500,ST7000, MTP3000, MTP6650, MTP8000Ex, not including MXP600
25
Devices
Video WatchGuard In Car Video aaS
WatchGuard In Car Video (ICV) sold as a service (aaS)
26
Devices
Video WatchGuard In Car Video CapEx
WatchGuard In Car Video (ICV) sold upfront as a capital expenditure (CapEx)
27
Devices/Systems Hybrid
Video Avigilon
Avigilon Cameras, Hardware, Software, and cloud platforms, such as Avigilon Blue
28
Future Products
Future Products
Used ONLY for future products that do not have a clear mapping to our Product Families or for products that need to be developed. Once we have a mapping in place, this must be changed to a standard Product Family. Must include a Line Description.
29
Integration Services
ASTRO Systems Integration Services
ASTRO P25, VESTA P25, & Mission Critical IoT/SCADA Systems Integration (SI) Services, including SI Training, completed by MSI
30
Integration Services
ASTRO Systems Integration Services - 3rd Party
ASTRO P25 Systems Integration (SI) Services outsourced to third parties
31
Integration Services
Interexport Systems Integration Services
Interexport Systems Integration (SI) Services
32
Integration Services
LTE Systems Integration Services
Long-Term Evolution (LTE) Systems Integration Services Including SI Training
33
Integration Services
Services - Non-Traditional Systems Integration
Non-Traditional Systems Integration (SI) Services Including SI Training and Intelligent Middleware (IMW). Excludes WAVE SI Services.
34
Integration Services
TETRA Systems Integration Services
TETRA (Dimetra) Systems Integration (SI) Services, including SI Training, completed by MSI
35
Integration Services
TETRA Systems Integration Services - 3rd Party
TETRA (Dimetra) Systems Integration (SI) Services outsourced to third parties
36
Managed Services
Airwave - Ambulance Bundle 2
Provision of services within the Airwave Ambulance Bundle 2 contract
37
Managed Services
Airwave - Extended Area Services
Provision of Airwave services specific to Extended Area Services
38
Managed Services
Airwave - Indexation & Quickturn
Indexation on existing Airwave contracts and run-rate items not requiring direct sales team involvement
39
Managed Services
Airwave - Interop
Provision of Airwave services specific to Interoperability
40
Managed Services
Airwave - Other BRMs
All other orders sold through Airwave by Airwave's UK BRM and Order Desk teams
41
Managed Services
Airwave - Other Sales
All other orders sold through Airwave by Airwave's UK Direct Sales teams
42
Managed Services
Airwave Core - Ambulance Bundle 1
Provision of services within the Airwave Ambulance Bundle 1 contract
43
Managed Services
Airwave Core - Fire
Provision of Airwave services specific to Fire Core Contract
44
Managed Services
Airwave Core - Police
Provision of Airwave services specific to Police Core Contract
45
Managed Services
Airwave Police Menu - Coverage
Police catalogue items sold through Airwave regarding coverage
46
Managed Services
ASTRO Managed Services
ASTRO P25 & VESTA P25 Managed Services. Does NOT include device/subscriber services for APX & APX NEXT.
47
Managed Services
ASTRO Software Maintenance Services
ASTRO P25 & Mission Critical IoT/SCADA Software Maintenance Service - System Upgrade Agreement (SUA), Software Maintenance Agreement (SMA), Software Subscription Agreement (SSA), Patching, and Security Update Service (SUS)
48
Managed Services
ASTRO Subscriber Services
ASTRO P25 Application Subscriptions and services for APX & APX NEXT, including ViQi Virtual Partner, SmartConnect, SmartLocate, and SmartProgramming, as well as device/subscriber services (Essential, Advanced, Premier).
49
Managed Services
Avtec Software Maintenance Services
Avtec Software Maintenance Service (Scoutcare)- System Upgrade Agreement (SUA), Software Maintenance Agreement (SMA), Software Subscription Agreement (SSA), Patching, and Security Update Service (SUS)
50
Managed Services
Cyber Advisory Services
Professional services to include NIST / FedRAMP Risk Assessments, Consulting, Incident Response, Compliance Assessments, Penetration Testing across Delta Risk, Lunarline and MSI customers
51
Managed Services
Cyber Managed Services
All Managed Security Services for including ASTRO, TETRA, Dimetra, CAD/Records to include ActiveEye, SOCaaS, MDR, Security Monitoring, Vulnerability Assessment, Threat Hunting, Logging, Network Detection, Endpoint, DNS
52
Managed Services
Cyber Organic Services
Cybersecurity services included in MSI packages such as Premier, Advanced, Essentials. Not for standalone services.
53
Managed Services
Cyber Patching (SUS/RSUS)
SUS / RSUS for Astro and Tetra (Dimetra)
54
Managed Services
Evolve Device Services
Evolve (Vail/TLK300) services and subscriptions. Only North America sells this on NITRO Systems.
55
Managed Services
FirstNet AT&T Applications
The PTT application for FirstNet sold through AT&T
56
Managed Services
FirstNet AT&T Subscriptions
FirstNet subscriptions sold through AT&T
57
Managed Services
FirstNet Managed Services
FirstNet Long-Term Evolution (LTE) and LMR Interoperability provided by the Broadband Connectivity Package (BCP) and other Long-Term Evolution (LTE) services associated with FirstNet
58
Managed Services
iDEN Services
iDEN Services
59
Managed Services
Interexport Hardware Maintenance
Interexport support, maintenance and rental
60
Managed Services
Interexport Managed Services
Interexport Managed Services
61
Managed Services
LTE Managed Services
Long-Term Evolution (LTE) Managed Services
62
Managed Services
LTE Software Maintenance Services
Long-Term Evolution (LTE) Software Maintenance Service- System Upgrade Agreement (SUA), Software Maintenance Agreement (SMA), Software Subscription Agreement (SSA), Patching, and Security Update Service (SUS)
63
Managed Services
MOTOTRBO Care Lifecycle Services
Lifecycle program for MOTOTRBO Capacity Max systems. Provides software updates for infrastructure and devices. Provides hardware refreshes for CMSS, Edge Node and Wave Gateway.
64
Managed Services
MOTOTRBO Ion Services
Ion (MacKenzie) Services and Subscriptions
65
Managed Services
NITRO Device Services
Nitro devices Services and Subscriptions - Does not include Evolve / Vail
66
Managed Services
NITRO Infrastructure Services
Nitro Infrastructure Services and Subscriptions
67
Managed Services
Services - Hardware Maintenance
Tech Support, Help Desk, Preventive Maintenance, Rental, Parts, Dispatch Services, Network Monitoring, Performance & Asset Management, Onsite Field Service, Repair, Non-SI Training. Does NOT include subscriber services for ASTRO or Nitro.
68
Managed Services
TETRA Managed Services
TETRA (Dimetra) Managed Services
69
Managed Services
TETRA MXP600 Services
TETRA MXP600 (Wolverine) Services and Subscriptions
70
Managed Services
TETRA Software Maintenance Services
TETRA (Dimetra) Software Maintenance Service- System Upgrade Agreement (SUA) (HW+SW+NI), Software Maintenance Agreement (SMA) (SW only), Software Subscription Agreement (SSA) (SW only), Patching, and Security Update Service (SUS)
71
Multiple
NA Channel RunRate
Used only for North America in Run Rate Opportunities to have a generic, non-product based run rate forecast.
72
Multiple
Video Indigovision
Indigovision
73
Multiple
Video Pelco
Pelco
74
Software
Airwave - CommandCentral CRS
Airwave CommandCentral Control Room Solution (CRS), Mobile Asset Control System (MACS), a Cyfas solution
75
Software
Airwave - Pronto
Airwave Pronto mobile policing information management software
76
Software
Airwave Police Menu - CRS
Police catalogue items sold through Airwave regarding control room solutions
77
Software
SE Ally/Nova
Ally/Nova (Spillman)
78
Software
SE Broadband Critical Connect
SE Broadband Critical Connect (Broadband to LMR and LMR to LMR interop Cloud Service, Unified Recorder)
79
Software
SE Broadband Kodiak and WAVE PTX OnPrem Equipment
Kodiak broadband PTT (Carrier), Wave PTX on Prem software and hardware (Carrier), WAVE OnPrem Equipment (non-Lite greater than 3000 subscribers), WAVE Tactical (Twisted Pair) Products, Unified Push to Talk (UPTT), Intelligent Middleware (IMW)
80
Software
SE Broadband Kodiak and WAVE PTX OnPrem Services
Kodiak broadband PTT (Carrier) and Wave PTX on Prem services, including all Kodiak Managed Services, WAVE Tactical (Twisted Pair) Services including WAVE Systems Integration (SI) Services, WAVE ARUS, WAVE Licensing, WAVE Essential, and WAVE Advanced
81
Software
SE Broadband WAVE Lite Equipment
WAVE Lite (OnPrem) Equipment (Computers / Servers Networking Equipment)
82
Software
SE Broadband WAVE Lite Services
WAVE Lite (OnPrem) Services (WAVE Lite User License)
83
Software
SE Broadband WAVE OnCloud Services
Recurring subscriptions including WAVE OnCloud Application, WAVE Dispatch, and WAVE Wireless Services.
84
Software
SE Broadband WAVE TLK & WAVE Gateways
WAVE OnCloud & WAVE OnPrem equipment: One-time hardware purchases / TLK100/TLK150 and WAVE Gateways. Do NOT add devices sold on NITRO Systems
85
Software
SE Callyo
Callyo
86
Software
SE CommandCentral 3rd Party Video
CommandCentral 3rd Party (Non MSI) Fixed Cameras, Video Management Systems, (Hardware and Software only) (ILPS)
87
Software
SE CommandCentral Analytics
CommandCentral Analytics (ILPS)
88
Software
SE CommandCentral Aware
CommandCentral Aware, legacy Inform (ILPS)
89
Software
SE CommandCentral Community
CommandCentral Community (Crime Reports / TipSubmit (formerly TipSoft)) (ILPS)
90
Software
SE CommandCentral CRS
Non-Airwave CommandCentral Control Room Solution (CRS), Mobile Asset Control System (MACS), a Cyfas solution
91
Software
SE CommandCentral SI Services
CommandCentral SI Services (ILPS)
92
Software
SE CommandCentral Vault/Evidence
Digital Evidence Management Solution (DEMS) Vault Video Management Application and CommandCentral Evidence
93
Software
SE Common Services
Cloud Connect Services and Product; Miscellaneous Common Services and Common Services Product; Common Services Delivery
94
Software
SE Flex CAD
Flex CAD (Spillman), Learning Management System (LMS) offerings, Rapid Notification
95
Software
SE Flex JMS
Flex Jail Management (JMS) (Spillman)
96
Software
SE Flex RMS
Flex Records Management (RMS) (Spillman), Insight
97
Software
SE Gridstone
Gridstone
98
Software
SE Handheld/Mobile
PremierOne & Flex Handheld/Mobile
99
Software
SE Mass Notification
CC Notify and legacy Vesta Mass Notification (NSS) products
100
Software
SE NG911 3rd Party
NG-911 Solutions from West, Spoke etc. Excludes Emergency Call Works (ECW) & Vesta
101
Software
SE NG911 CallWorks
NG-911 CallStation Solution from CallWorks (ECW)
102
Software
SE NG911 Citizen Input / Smart Transcription
SE NG911 Citizen Input and/or Smart Transcription
103
Software
SE NG911 CommandCentral 911
NG-911 CommandCentral911
104
Software
SE NG911 NGCS
NG-911 Next Generation Core Services (ESINet)
105
Software
SE NG911 VESTA
NG-911 Solution from Airbus
106
Software
SE PremierOne CAD
PremierOne CAD
107
Software
SE PremierOne CSR/Asset Management
PremierOne Customer Service Request (CSR) and asset management solutions
108
Software
SE PremierOne RMS
PremierOne Records Management (RMS)
109
Software
SE PremierOne SI Services
PremierOne SI Services
110
Software
SE PremierOne Suite and CommandCentral Suite
When sold as a Suite only. If selling suite components a-la-cart, please use those product families.
111
Software
SE Pronto
Non-Airwave Pronto mobile policing information management software
112
Software
Video Avigilon Access Control
Avigilon Access Control Manager (ACM) and ACM Embedded Controller
113
Software
Video Edesix BWC - VB Series
Edesix body-worn cameras and associated accessories for VB series
114
Software
Video Edesix BWC - VT Series
Edesix body-worn cameras and associated accessories for VT series & others (non-VB)
115
Software
Video Edesix Services
Services for Edesix including Video Management System
116
Software
Video Vigilant Equipment
Equipment for Vigilant, ALPR, Fixed Camera
117
Software
Video Vigilant Services
Services for Vigilant & ALPR
118
Software
Video WatchGuard Body Worn Camera aaS
WatchGuard Body Worn Camera (BWC) sold as a service (aaS)
119
Software
Video WatchGuard Body Worn Camera CapEx
WatchGuard Body Worn Camera (BWC) sold upfront as a capital expenditure (CapEx)
120
Software
Video WatchGuard Maintenance aaS
WatchGuard Hardware Maintenance, Software Maintenance & Warranty Services sold as a service (aaS)
121
Software
Video WatchGuard Maintenance CapEx
WatchGuard Hardware Maintenance, Software Maintenance & Warranty Services sold upfront as a capital expenditure (CapEx)
122
Systems
ASTRO Dropship
ASTRO P25 Third Party Dropship Equipment
123
Systems
ASTRO Systems
ASTRO P25 Systems Infrastructure
124
Systems
Avtec Equipment
Avtec Scout Dispatch Solutions- Scout Enterprise and Scout Select
125
Systems
Consoles
ASTRO P25, VESTA P25, and TETRA Dispatch Consoles, Consolettes, Desksets, and Voice Loggers
126
Systems
iDEN Equipment
iDEN Infrastructure and Equipment
127
Systems
LTE Dropship
Long-Term Evolution (LTE) Third Party Dropship Equipment
128
Systems
LTE Polaris
Polaris 45 & 5G LTE test, measurement, & deployment solutions
129
Systems
LTE Systems
Long-Term Evolution (LTE) Infrastructure
130
Systems
Mission Critical IoT/SCADA
Internet of Things (IoT), SCADA, MOSCAD, Fixed Data, Fire Station Alerting (FSA), Giant Voice (Siren Alerting), ACE
131
Systems
SE Unmanned Aerial Vehicles
Unmanned Aerial Systems (UAS): Real-time Unmanned Aerial Vehicle (UAV) video streaming, remote UAV control through a web portal, and mobile apps integrated with MSI-approved Drones. Formerly CAPE.
132
Systems
TETRA Dropship
TETRA (Dimetra) Third Party Dropship Equipment
133
Systems
TETRA Express
TETRA (Dimetra) Express. Except for AP users, which will use "TETRA Systems" instead.
134
Systems
TETRA Systems
TETRA (Dimetra) Systems Infrastructure. Excludes TETRA Express for NA, LA, and EMEA users.
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