Answering Inquiries: "Sure, I can provide information about the property on 100m Road. It features three bedrooms, two bathrooms, and a modern kitchen. Would you like to schedule a viewing?"

Handling Issues: "I understand your concern about the pricing. Let me look into this and get back to you with more details. Is there anything else you need help with?"

Closing: "Thank you for contacting Miran Real Estate. If you have any more questions, feel free to ask. Have a great day!"

Quick Response Techniques

Best Practices:

Use Pre-written Responses:

Prepare responses for frequently asked questions to save time.

Customize these templates slightly to match the context of the conversation.

Prioritize Urgent Queries:

Address urgent or complex issues first.

Let the client know you’re working on their request if it takes more time.

Acknowledge Immediately:

Acknowledge the client’s message even if you need time to provide a detailed response.

Example: "Thank you for your message. Let me check the details and get back to you shortly."

Script Examples:

Quick Acknowledgment: "Thank you for reaching out. I’m looking into your request and will get back to you shortly."

Using Templates: "We have a variety of properties in your preferred area. Can you please specify the type of property and budget you’re considering?"

Managing Multiple Conversations

Best Practices:

Organize and Prioritize:

Use chat software that allows you to manage multiple conversations efficiently.

Prioritize conversations based on urgency and complexity.

Set Expectations:

Inform clients if there will be a delay in responding.

Example: "I am assisting another client at the moment. I will get back to you in a few minutes."

Stay Focused:

Concentrate on one conversation at a time to avoid mistakes.

Use quick notes to keep track of each client’s queries and status.

Script Examples:

Managing Delays: "Thank you for your patience. I’m currently assisting another client and will respond to your query in the next 5 minutes."

Prioritizing: "I see that you have an urgent query about property availability. I’m checking the latest listings and will provide the information shortly."

Documenting Chat Interactions

Best Practices:

Record Key Details:

Document the client’s name, contact information, and the main points discussed.

Note any agreements or action items.

Summarize Conversations:

Summarize the chat interaction at the end of the conversation for clarity.

Send a follow-up email if necessary to confirm details.

Store Information Securely:

Use CRM tools to log chat interactions securely.

Ensure client information is kept confidential and accessible only to authorized personnel.

Script Examples:

Documenting Key Details: "Client Name: John Doe Query: Interested in 3-bedroom apartment on 100m Road Action Items: Schedule viewing for Saturday, send detailed property info via email"

Summarizing Conversations: "To summarize, you are interested in the 3-bedroom apartment on 100m Road, and we’ve scheduled a viewing for Saturday at 2 PM. I will email you the property details shortly."

Follow-Up Email: "Dear John, Thank you for chatting with me earlier. As discussed, we have scheduled a viewing for the 3-bedroom apartment on 100m Road for Saturday at 2 PM. Attached are the property details. Please let me know if you need any further assistance. Best regards, [Your Name]"

By following these best practices and using the provided scripts, you can enhance your chat communication skills, respond quickly and efficiently, manage multiple conversations effectively, and document interactions accurately.

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.