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Interview Questions
Questions
Section
Question
Script
Nudge
Attributes of a good answer
Attributes of a poor answer
Notes
1
Problem-Solver
Addressing unreasonable demands
Tell me about a customer or stakeholder who made unreasonable demands of you or your team. How did you resolve it?
What was your initial reaction to the demands? What was the outcome of the situation?
Used communication strategies to set expectations and make compromises
Did not try to change the outcome of the situation, did not communicate to the customer or their teammates
2
Problem-Solver
Solving tough problems
Tell me about the toughest work problem you had a hand in solving. How did you do it? What was the proposed solution?
"What else?” “Why?” Prompt them to say more for a few minutes
3
Problem-Solver
Handling misleading information
Have you ever had anyone who worked with you do or say something that was inaccurate or misleading? How did you handle it?
“Why”, “Why didn’t you choose [one of the metrics from the dashboard]”
4
Problem-Solver
Anticipating a challenge
Tell me about a time when you anticipated a challenge and what did you do to prevent it.
5
Leadership
Adjusting the plan
Tell me about the last time something significant didn't go according to plan at work. What was your role? What was the outcome?
6
Leadership
Leading by example
Give me an example of a time when you felt you led by example. What did you do and how did others react?
7
Leadership
Bringing an idea to life
Can you give an example of an idea you had at work that you were able to bring to life?
8
Results-Driven
Project implementation
Tell me about a time when you implemented a project from strategy to execution. What were the results?
9
Results-Driven
Driving specific results
What have you contributed to your company that led to increased revenues, reduced costs or time savings?
10
Results-Driven
Going above & beyond
Give me an example of a time when you went above and beyond a specific project ask/scope.
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