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Issue
Issue Description
Root Cause
Date Identified
Method of Identification
Team Responsible
Status
1
Data breach
There was a data breach in our network leading to the leak of 100 emails.
Latest code merge resulted in errors
3/2/22
Dev Ops
Front End
In Progress
2
Customer complaint
Customer did not receive automated email with link to product.
Customer had duplicate email
3/30/22
Internal Audit
Back End
In Progress
3
Failed SLAs
Dipped below our 99% SLA for the first time in 5 years.
Outage in our cloud provider
2/15/22
Internal Audit
Operations
Open
4
Partial outage
Mobile app was not functioning for 3 hours one day.
New iOS update had conflicts with our codebase
3/3/22
Employee Disclosure
Mobile
Open
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🏋️♀️ Corrective Action
Data breach
Add action for this issue
Issue
Corrective Action
Justification
Owner(s)
Date for Action
Approvals
Data breach
Install new monitoring service
Needed to get paged faster when there’s a breach
4/13/22
More alerts
Only 1 alert
4/19/22
Customer complaint
Give phone number right away to customer
Customer can call support directly to solve problem
5/2/22
Provide a discount on next month’s subscription
Goodwill for the customer
5/7/22
Failed SLAs
Invest in bigger machines
Processoing power has not kept up with user demand
5/19/22
Move data to closer zone
AZ too far away so being closer may solve issue
6/2/22
+2
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