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My Philosophy of Customer Success

How I consistently exceed target retention and growth:

I’m all about working with my customers and teams in a way that’s respectful, ethical, and—let’s be honest—collaborative fun! Here’s what drives me:

Teamwork: Success with customers isn’t a solo sport—it’s all about the team! I love working cross-functionally, partnering with different teams and CSMs to hit goals and celebrate wins together.

Consultancy: The best customer relationships are built on trust. I aim to be that go-to advisor customers count on to guide them toward their goals. As I learn more about their needs, I can suggest smart cross-sell and upsell opportunities that truly add value.

Transparency: Clear communication is key. I believe in setting realistic expectations with customers and keeping them informed every step of the way. A smooth journey starts with honesty!

It’s all about creating and leading partnerships that are genuine, productive, and built to last!

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