My Philosophy of Customer Success

How I consistently exceed target retention and growth:

I work together with my customers and my team to treat them all respectfully and ethically. I believe in...

Teamwork:

The successes I have with my customers is a reflection of working as a strong team. I enjoy the ability to work cross-functionally with different teams to execute goals and get wins.

Consultancy:

One of the best ways to guide customers to achieve their goals: build relationships where they can call me their trusted advisor. As I grow to understand the needs of my customers, I can then provide guidance on possible cross sell and upsell opportunities.

Transparency:

It’s my responsibility to set reasonable expectations with our customers and communicate those clearly as their customer journey progresses.

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.