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Inability to convert from Naira to USD to complete

Yetunde.jeariogbe@sycamore.ng

The conversion via paystack/saved card option doesn’t work for now. We will let you know when you can retest

Are the tiers applicable for each currency? On the top right corner of the attached screen, I can see USD after the tier. Not sure what that’s about. Because when I toggled back and forth between screens, I see that the currency has disappeared

Screenshot_20250125_002436_Sycamore QA.jpg

tunde@sycamore.ng

The latest build addresses this concern. You can help retest.

Security pin screen - Hidden numbers are not center aligned with the numeric keys, font size above hidden keys are too small, and the design of the “Continue” button at the bottom part of the page looks off. I don’t even think one should be able to screenshot such a screen for security purposes

Screenshot_20250124_234417_Sycamore QA.jpg

tunde@sycamore.ng

This should be good now. You can reconfirm

I can’t put my finger on it but the design of this screen just looks off. I’m not sure if it’s because the font size of the words on the left are too small, or if it is because we have 3 different font sizes on it, or if it’s because there’s excess white space. I think it needs a second look in my opinion

Screenshot_20250124_233822_Sycamore QA.jpg

tunde@sycamore.ng

Absolutely. We’ll look at it.

Is this any better →

https://www.figma.com/design/3QGYaRSxwNHxWmUialsckl/Mobile-App?node-id=7980-13505&t=cNFW5aDYQQCjjbuJ-4

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I think the small top right descriptor beside the “Transfer to Sycamore Tag” should just be “Free” as opposed to “Free & Instant”. This gives the impression that the other modes of transfer are not instant and may discourage people from wanting to use them

Screenshot_20250124_234529_Sycamore QA.jpg

tunde@sycamore.ng

We agree and this has been resolved.

Tried converting Naira to USD and it worked based on the email I got, but it still brought up a notification that said “Request failed”. Had to check my USD wallet later (and email), to see that it went through.

Screenshot_20250125_000955_Sycamore QA.jpg

tunde@sycamore.ng

The backend team is taking a look at this and mitigation steps are underway

Some notification text are spilling outside their boxes. See 2nd box on 26 Nov in attached screen

Screenshot_20250125_001902_Sycamore QA.jpg

tunde@sycamore.ng

This has been fixed

I see we have changed the name from target contributions to savings which is good. However, the emails still carry “contributions”. Don’t know if we want to align for consistency. Plus these are still the old email templates. Do we plan on using the new templates Panera did anytime soon?

tunde@sycamore.ng

The fix for this is currently underway

The path to getting one’s wallet statement still leads to the green and red logo, which I believe we are phasing out. More importantly, did we get a chance to revamp the wallet statement too? There are some design flaws on the current one we use.

tunde@sycamore.ng

We’ll fix this

When a user wants to fund the USD wallet, shouldn’t we have an option that allows them fund their naira wallet via bank transfer, and we convert the money to them, and send to their USD wallet? I see the option to move the money from the wallet, but I worry some people may intuitively know that they need to fund their naira wallet firs - or maybe we put a guide? Something to think about

tunde@sycamore.ng

We did think about this but we were worried that it would elongate the delivery time. Our accounts are static and the current wema funding issues may be a blocker here. However, it is something we will look into it.

Rather than have “stocks” on the dashboard like this, would it be better to have “Securities” or “Financial assets”? So when people click, we can open up a screen where they can buy commercial papers, mutual funds, stocks, bonds, etc. Another term broader than “Stocks” sha. So that we have some flexibility

Screenshot_20250125_013456_Sycamore (1).jpg

tunde@sycamore.ng

We’re currently considering this. We will come back.

Overall, really awesome work! Loved the look and it was almost very seamless overall. Also, the error messages were pretty good, like when I tried clicking the loan button on other wallets aside NGN.

I did run into some snags:

I generated a USD wallet and was told it was successful but when I went ahead to try to generate other wallets and came back to the USD option, I was asked to generate a USD wallet again.

I had issues generating my Euro wallet. It kept sending me a “wallet failed” pop up but the wallet still got created. I assume it still got created because I could still stay on the Euro wallet option. If it had actually failed, I would assume that I’d be automatically sent back to the wallet option I was on before or any other wallet that I actually have generated. I’m not sure if this is clear enough. Edit: it actually got created because I was able to test the options available on it.

For the “convert by funding online” screen and other screens that look like it, suggestions: - I think the whole section where the amount is to be imputed should be clickable, not just the part that shows the placeholder figures. That whole section looks like a button and people would assume it’s clickable. - Also, I think the amount should be able to be imputed both ways. Cause what if I know how much USD I want to convert but not how much it is in naira? I’ll have to run out of the app to calculate and then come back. Edit: the “convert from other wallet” option works this way and it’s seamless.

When I click on the account option for the Euro wallet, the subtext part says, “create a euro account to receive payment in “undefined””. Same for Pounds.

I’m unable to take a selfie when attempting to upgrade my tier. The button isn’t clicking.

I’m happy to clarify anything stated here.

feyisayo.adekunle@sycamore.ng

You shouldn’t experience this anymore. You can try creating a new account.

Same response as 1

We’ll look into this

This has been addressed

We’ll check this

I’m still unable to create an MCY wallet for $, € & £

ScreenRecording_01-23-2025 11-24-28 AM_1.MP4

sihiyona.moshood@sycamore.ng

This should be good now

I have noticed that when I try to convert funds, it takes about 7 seconds to load and display the current rate and in that period, I can’t input the amount I’d like to convert and it’s not clickable until the current rate is shown.

ScreenRecording_01-25-2025 8-39-58 AM_1.mp4

sihiyona.moshood@sycamore.ng

Yeah, this is needed to manage the experience but we can look at getting the rate to show faster. You should also know that this is our test environment.

When I try to convert funds, it says “You do not have wallets for both currencies” which isn’t the case as I have my naira wallet (or does it mean something else?)

sihiyona.moshood@sycamore.ng

We’ll look at this

When I try to fund my account using Paystack, there’s an instruction panel that pops up, however it’s cut off by the Paystack interface so I can’t clearly read the instructions before it disappears.

sihiyona.moshood@sycamore.ng

Verification feedback email should come from Sycamore email. for brand uniformity, getting an email from Doja on sycamore can be confusing to some users

gbengamag@sycamore.ng

We agree. We’ll speak to Dojah about this.

Receipts for other currencies still carry the Naira sign. I tested this for GBP and USD transactions and saw the same error. Here's a sample picture.

Tunde@sycamore.ng

Oh yes, we’re working on this.

The tier 2 screens for all the currencies are still showing Naira amounts

Tunde@sycamore.ng

This has been fixed in the latest build

I thought we were going to charge for tag to tag FX transfers. This screen suggests that the transfers will be free. Or have we changed our minds about this?

Tunde@sycamore.ng

We have not implemented this yet on the backend

BVN/NIN verification freezes the app or takes me out of the app

Screen_Recording_20250127_094234.mp4

Screen_Recording_20250127_094058.mp4

Screen_Recording_20250127_093416.mp4

simisolaoluwa.oluwole@sycamore.ng

This doesn’t appear to be a general experience. We’ll meet you to address this

The message should be “Upgrade to Tier 1” not “Upgrage to Tier 1”Upgrag

simisolaoluwa.oluwole@sycamore.ng

We’ll fix this.

Not an issue but I would like to suggest that there be an option to accept the rules before proceeding to accept the terms and conditions for the enhanced dollar investment. I've attached a screenshot to highlight what I'm saying.

Screenshot_20250127-103147_Sycamore QA.jpg

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eniolaoluwa.oluwole@sycamore.ng

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Thank you. We’ll look at this.

Tier 2 Upgrade - Valid Government ID uploaded twice now, with “upload successful” message on the screen after the upload, but it still says “Awaiting Submission” on my screen as opposed to “Currently reviewing” or something. Utility Bill upload - I clicked on “Continue on the web” option and it says “The session is invalid or expired”. Screenshot attached.

awofadejuadewunmi@gmail.com

This is being looked into

Text overflowing on ‘reset password’ and PIN screen

adeyemi1425@gmail.com

We’re looking at this

Button on reset PIN screen is not properly styled

adeyemi1425@gmail.com

This has been fixed. Please upgrade to the latest version

There is no back or continue button on password recovery screen

adeyemi1425@gmail.com

Please upgrade to the latest app build. This has been resolved

Wrong description after upfront interest payment on investment. This is not a liquidation of the investment as detailed. Screenshot attached.

awofadejuadewunmi@gmail.com

We will look into this

Should it be writing that I have no active investment, when the screen above clearly shows an active interest? Screenshot attached.

awofadejuadewunmi@gmail.com

This is due to the nature of this environment that doesn’t always return the investments on time. Nonetheless, we will check this out but this should behave normally in production

‘of’ shouldn’t be there after amount. Screenshot attached