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MCY Pilot Test(Staging)
Test Feedback
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Form Results
Issue encountered/Observed
Pictures/Screenshots
Video Recording
Device OS
Email Address
Response
Priority
Status
Current Experience:
Converting from USD to NGN requires multiple clicks because the default setup starts with NGN → USD. To switch to USD → NGN, I have to first change either the “Convert” or “Receive” currency to something else before selecting the correct currencies again.
Suggested Improvement:
When clicking on the currency dropdown, it should display all available currencies. If I select a currency that is already in the “Receice” field, it should swap places with the “Convert” currency automatically.
For Example:
Default: NGN → USD
I want to convert USD → NGN
Clicking USD while it’s already in the “Receive” field should instantly swap it with NGN, making it USD → NGN without extra steps.
This would make the experience seamless and more intuitive.
Ios(Apple)
dharyour93@yahoo.com
High
The Request Wallet popup remains visible on the screen even after a wallet has been successfully generated. It requires user manually clicking the cancel button.
Ios(Apple)
dharyour93@yahoo.com
High
I tried to upgrade my tier through ID verification, but I'm unable to grant camera permissions to complete the process.
Ios(Apple)
dnlmakinde@gmail.com
High
When I try to convert from USD to British pounds in my USD wallet, the default currency is always set to Naira to USD. However, I think the currency of the account I’m using should be the default for sending funds.
Ios(Apple)
dnlmakinde@gmail.com
High
I am unable to take a picture of my utility to upgrade my account
Ios(Apple)
dnlmakinde@gmail.com
High
While trying to buy airtime, I accidentally selected the wrong service provider after entering my phone number. When I corrected the provider selection, the phone number I had entered disappeared.
Ios(Apple)
dnlmakinde@gmail.com
Low
I accidentally selected the wrong service provider, but the airtime was still sent to the number I entered. That’s really impressive.
Ios(Apple)
dnlmakinde@gmail.com
Not an issue
There is no option to delete saved beneficiaries for airtime purchases
Ios(Apple)
dnlmakinde@gmail.com
Lowest
I tried to fund my British Pounds wallet using the online funding/fund with card option. I received a notification on the app that the payment is being processed, but it has been almost an hour, and the funds have not reflected despite being debited.
Ios(Apple)
dnlmakinde@gmail.com
Resolved
Customer Support did not get a notification or email to inform them that I want to change my address, after completing the in-app form that came up. Also please fix the typo in the message.
Ios(Apple)
awofadejuadewunmi@gmail.com
High
Resolved
It appears this request wallet pop-up doesn't time out? This was still on my screen even after I had created my wallet. Also, it should be “an Euro wallet”
Ios(Apple)
awofadejuadewunmi@gmail.com
High
Resolved
The 0.00 when clicked on, the last zero down as if it's hidden
Android
danielayobami91@gmail.com
High
When I hid the complete amount, all the purses are still showing the value. So meaning it's not completely hidden
Android
danielayobami91@gmail.com
Low
Resolved
My two active saving purses aren't showing on the active part of the history under saving
Android
danielayobami91@gmail.com
Medium
Pending
When attempting to transfer to a Sycamore account, the list of banks does not load and an error is thrown. However, when transferring to other banks, the list loads instantly without any issues.
Ios(Apple)
dharyour93@yahoo.com
Resolved
We should change the conversion in this tool tip to transaction
Android
makindekingsley@yahoo.com
Resolved
When I mark notifications as read, not all of them gets read unless I do it twice or more
Android
makindekingsley@yahoo.com
High
Resolved
Users are not able to hold the screen to pause and read the information on the “Exciting New Updates” banners
Ios(Apple)
victoriaakudo7@gmail.com
Medium
Resolved
The “Convert From Other Wallet” screen is missing the “Amount we’ll convert” feature.
Ios(Apple)
victoriaakudo7@gmail.com
Not an issue
Account Statement download not working. It says invalid just 2 minutes after it was sent to to my email
Ios(Apple)
awofadejuadewunmi@gmail.com
This is an misc/backend issue
Resolved
This needs to be corrected
Ios(Apple)
awofadejuadewunmi@gmail.com
Resolved
I should simply be able to copy my account number. I really don't want to share with anybody.
Android
makindekingsley@yahoo.com
High
The app showed that I had no account number even though I already had one. It then threw an error when i tried to create one.
Android
olayemiadewuni11@gmail.com
High
Pending
I was not able to verify my BVN
Ios(Apple)
Oluwabukolaabolade@gmail.com
Resolved
I was logged out when I clicked on the savings option
Ios(Apple)
Oluwabukolaabolade@gmail.com
High
Resolved
Unable to request wallet
Ios(Apple)
Oluwabukolaabolade@gmail.com
Resolved
When trying to convert naira to dollar, it showing that I don't have wallet for both currencies
Android
olayemiadewuni11@gmail.com
Resolved
When I clicked on a notification after I received a USD inflow, the receipt I was shown carried the naira sign
Screen_Recording_20250304_131926_Sycamore.mp4
Android
makindekingsley@yahoo.com
High
What ever currency I am on, when I click on convert let the currency I am on be the one at the top of the conversion screen.
Android
mbasaviour@gmail.com
Resolved
I entered a customised wema account number but there was no response to indicate whether it was available or otherwise
Android
When trying to customise a wema account number, the keyboard covers the input field
Android
High
Pending
The wema account number generated was not the one I requested. Even when I tried to send funds to it, my bank app couldn’t resolve it
Android
Pending
My personal details and residential details on the tier 1 upgrade did not change to completed even though I had filled it
Ios(Apple)
The vibrations when inputting pin during sign in should be brought back
Android
Not an issue
I encountered an error after selecting a card as the payment method when creating a savings plan (Goals and Flex Purse) and the system returned transaction as NULL.
Android
I think a prompt should be added that tells users that restricted details will be picked from their BVN when it is not filled yet
Ios(Apple)
High
Pending
Add the NGN request account number card to the Accounts section and not just fund wallet for naira wallets
Android
High
The savings button in quick actions crashes the app when I didn’t have any savings plans but immediately, I created a plan from the menu option, it worked
Ios(Apple)
High
Resolved
Personal details and residential details take time to change to completed
Ios(Apple)
Add share and copy to NGN account number after clicking on fund wallet
Also ensure that the number can be copied when clicked on
Android
makindekingsley@yahoo.com
High
When I change to other currencies, I don't get the prompt to create a wallet even though I don’t have a wallet created.
Ios(Apple)
sihiyonaolayinka7@gmail.com
High
When I try to convert to a wallet I have not created yet, there should be a pop up asking me to create a wallet in that currency
Android
makindekingsley@yahoo.com
High
Pending
When I try to create a wallet and I click cancel, simply take me back to the NGN wallet or whatever wallet I was on before
Android
makindekingsley@yahoo.com
Medium
Pending
Update page is glitching
Android
simisolaoluwaoluwole@gmail.com
Resolved
During airtime purchase, the user tried purchasing 100k airtime but she was debited and the money reversed to her account.
It didn’t go through because her tier only allows 50k airtime. She will like to see an error message that she can’t proceed because of her tier.
Android
The reason for requesting an information update on the CIU form should be mandatory not optional
Android
simisolaoluwaoluwole@gmail.com
The reason for information update on the CIU form should not be optional but mandatory
Android
simisolaoluwaoluwole@gmail.com
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