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IT
IT

The tech backbone of our operations.

The tech backbone of our operations.

IT Team

IT Team

Betty Huang

Admin

🗽 NYC

Khoi Pham

Computer Guy

🌉 SF

⁠

IT Tools

IT Tools

Icon

Name

Description

Link

Team owns

Slack

This is our hub for all messages between the team.

https://coda.io/packs/slack

Google Calendar

How we arrange our days.

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https://coda.io/@codaquickstarts/google-calendar-coda

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Gmail

https://coda.io/packs/gmail

Zoom

Video conferencing software.

https://coda.io/packs/zoom

Coda

A doc that can become as powerful as apps for our team.

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coda.io

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Typeform

https://coda.io/packs/typeform

Miro

https://miro.com/marketplace/coda-embed/

Dropbox

https://coda.io/packs/dropbox

No results from filter

⁠

[Submit request] Cross doc / Typeform.

Charter

Keep the business running smoothly, and securely.

Source:

https://www.indeed.com/career-advice/career-development/it-department⁠

Most companies, especially those in the digital realm, rely on the IT department to ensure that their network of computers function properly and connect well. The IT department has three major areas of concern, which include governance of the company's technological systems, maintenance of the infrastructure, and functionality of the systems overall. Beyond that, professionals within the IT department work internally on computer software and hardware in many ways that allow a business to be successful.

Each member of the IT department fulfills an important role for the company. Some are responsible for multiple areas of the IT department, especially in smaller companies. In other circumstances, there may only be one IT professional within a company. Here are the main responsibilities within the IT department:

Administration

Technical support

Communication

Programming

Company website

Application development

Whether the IT team is composed of two members or 20, there always seems to be a never-ending list of tasks to be done. Most employees don't realize that the IT team is responsible for much more than fixing computer problems and helping them log back in to the computer when they forget a password.

Administration

IT administrators play an integral role within a company and the IT department itself. They are the go-to person when someone needs help with a technological issue or has just joined the company and needs help navigating new equipment. The duties of an administrator may overlap with other team members at times. For instance, the jobs of system administrators and network administrators may have a similar structure but different focus. Some common administrative duties include the following:

Maintain computer infrastructures of the company

Assist new users with computers and software issues

Train employees on new systems

Perform software updates

Renew licenses and other legal documents

Monitor ongoing contracts with suppliers

Complete statutory forms

Ensure compliance with quality standards

Assess potential threats

Oversee data storage

Technical support

When people need access to computer systems or require troubleshooting assistance, they typically get referred to the technical support team. Tech support professionals are especially handy at fixing problems related to hardware and software issues, though their role within the company does not end there. Another large part of their job involves educating people and answering questions relating to the technologies they use. Here is a list of duties they may perform:

Install new software or hardware

Research and procure IT hardware and supplies

Participate in IT inventory asset management

Assist in backup and recovery of digital assets

Troubleshoot network issues

Create work logs

Process documentation

Configure phone systems

Serve as an escalation resource

Install video and audio conferencing

Install and configure new printers, copiers and other equipment

Provide and install cloud-based applications/services

Repair hardware

Communication

In a business setting, there are several instances where the IT team helps facilitate successful communication between all parties involved. Companies may need to communicate with potential or existing clients through different methods of technology. Meetings and interviews via web technology are becoming increasingly popular with advancements in digital technology. The IT team is trained to assist if those important connections fail. Here is a more detailed list of IT responsibilities tied to communication:

Set up point-to-point phone calls and conference calls

Prepare video and web conferences

Maintain and troubleshoot email systems

Serve as a consultant to department heads and staff

Coordinate security system by adding/deleting users

Provide end-user support for computer applications

Create back-up copies of data sources

Load new data into the system