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FAQ
Q: How’s Global HR Support different to PEO?
A PEO directly manages HR operations for their customers, such as payroll, benefits, and other tactical tasks. They also have access to employee data to complete their work. Global HR Support is advisory and strategic consultation. We don’t manage data or execute tasks, but we help you craft your HR strategy, navigate local requirements, and review your plans or policies to ensure they’re compliant and effective for your markets of interest.
Q: How can I expect to use Global HR Support?
You’ll use it for expert guidance whenever you face an HR question or decision in a country where you don’t have local expertise. This could be shaping policies, handling onboarding or termination, preparing for expansion, or validating compliance with local laws.
Q: What happens if I don’t use all of my hours?
Hours don’t roll over month to month. The bundles are designed to give predictable costs and guaranteed access when you need support, so we’ll help you choose a bundle that matches your expected needs.
Q: How can I see how many hours I’ve used within my subscription?
We’ll provide weekly updates on your usage. You can also request a snapshot anytime, so you always know where you stand.
Q: How fast can I expect answers to my questions?
Most questions are answered within 1–2 business days. Urgent issues can often be turned around faster, and we’ll set clear expectations if a question requires more research.
Q: How is Global HR Support going to help if I’m already using an EOR?
Even if you already run HR operations internationally, there are still gaps like shaping policies, managing sensitive employee issues, or understanding new legislation. Global HR Support fills those gaps, giving you access to local expertise whenever you need it.
Q: What kinds of things can Global HR Support help me with?
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