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Gün Karagöz | 2023
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Gun Karagoz

👨‍💻 Data Engineer / Product Manager / No-code Developer / Business Intelligence Expert
Last edited 98 days ago by Gun Karagoz
📍 Reston, VA
📱 +1-707-706-3463
✉️ gun /at/ colaptes.com

Versatile professional with over 15 years of experience spanning product management, software development, and academic research. Skilled in leading diverse product development teams, prioritizing process efficiency, and driving automation. Committed to collaborative work and dedicated to elevating user experiences for maximum customer satisfaction.
📊 Data Analysis & Visualization
Skills: Strong analytical skills, proficiency with various business intelligence products
Tools: MS Excel, Google Spreadsheets, Power BI, Tableau, Big Query, Apache Superset, SQL, Python, R
💻 Coding & No-Code Tools
Skills: Developing MVP, Managing QA
Tools: SQL, Python, R, Notion, Coda, Bubble.io, Airtable, Framer
🦾 Product Management
Skills: Leadership, Project Management, Competitive Research, Roadmap Strategy, UX Design, Mockups & Prototyping, User Research & Testing
Tools: Jira, Confluence, Moqups, Figma, Snagit
🖱️ Automation & Process Design
Skills: Building Scalable and Collaborative Processes
Tools: Zapier, Integromat, PowerAutomate

Experience

Co-Founder
| Analytics SaaS
Jul’23 - Current
Reston, VA
Crafting a scalable and user-friendly data analytics SaaS tailored for Amazon sellers. Seamlessly blending Apache Superset BI with the Amazon Selling Partner API to streamline and enhance e-commerce operations.
Co-Founder
| E-Commerce
Jun’20 - Current
McLean, VA
Developing and maintaining the eCommerce website () on WooCommerce and conducting online marketing activities.
Solution and Delivery Consultant
| Global Mobile Network Automation Solution Provider
Dec’18 - Current
Reston, VA
Subject matter expert for mobile telecommunications operators in North America region collaborating with international projects, product, integration, service and sales teams from different time zones.
• Performed 100+ product delivery, from integration to deployment, for automated radio network optimization solutions based on mobile operators’ requirements and policies ensuring timeline adherence, budget control, and quality standards while effectively managing risks.
• Actively engaged in technical meetings, monitoring network performance, and delivering executive-level presentations. Generated module delivery reports and crafted hundreds of BI dashboards, detailed reports, and scheduled notifications, all contributing to optimal client satisfaction drove 35% improvement in user engagement.
• Regularly interfaced with clients to gather requirements, architecting tailored solutions aligned with business objectives and technical infrastructure. Pioneered prototyping and script development for automated network optimization activities, serving as vital pre-work for the engineering team creating 10+ upsell opportunities.
• Conducted ~30 hours product demos and comprehensive training sessions, creating a customer training video portal and producing ~50 hours video contents for over 500 users (RF Engineers) that resulted in 60% decrease in weekly follow up meetings.
Product Manager
| Global Mobile Network Automation Solution Provider
Jan’15 - Dec’18
Istanbul, Turkey
Led product development through customer insights and market analysis, fostering cross-functional collaboration for the successful launch and optimization of innovative products, driving global business growth.
• Collaborated with engineering, network services, technical support, pre-sales, and marketing to enhance product strategy and quality, ultimately elevating the overall customer experience.
• Directed product development, creating user story maps and detailed requirements, including algorithm flow diagrams and prototypes. Aligned features with business goals, ensuring a seamless user experience leading to 20% reduction in customer support tickets.
• Utilized analytics and BI-driven processes to analyze extensive datasets, refining product features and streamlining operational processes. Achieved a commendable 22% efficiency increase and a faster time-to-market.
• Effectively managed the full product lifecycle of a new product in collaboration with a third-party vendor, achieving notable cost efficiency with a launch that was 1.5 months ahead of schedule.
Developed and delivered over 100 presentations and user manuals, conducted 50+ demo sessions, and established a Moodle training platform. Designed resources for 300+ internal and external staff, resulting in a timesaving of 40 man-hours per quarter.
Product Owner
| Leading Mobile Network Automation Solution Provider
Nov’13 - Jan’15
Istanbul, Turkey
Executed Agile product ownership and led user acceptance testing for mobile network automation products, ensuring alignment with customer needs and product goals.
• Managed and re-prioritized a substantial backlog of 500+ product items, enhancing over 100 product requirement documents and mockups to better align with customer needs. This initiative led to a commendable 19% reduction in time-to-market.
• Led UAT strategies and test automation tool development, resulting in a 28% reduction in post-launch defects and a 16% increase in test coverage.
• Advocated for a team culture of innovation and continuous learning, ensuring competitiveness in the rapidly evolving telecom technology landscape.
Access Network Optimization and Planning Engineer
| Leading Mobile Network Operator in Turkey
Feb’13 - Nov’13
Istanbul, Turkey
Performed RF engineering tasks encompassing design, planning, maintenance, optimization, and troubleshooting.
• Monitored network quality through analysis of performance KPIs, introducing automation scripts and BI dashboards for troubleshooting and optimization, resulting in improved departmental efficiency and product performance.
Research and Teaching Assistant
| Top #5 Private Universities in Turkey
Feb‘11 - Jul‘12
Istanbul, Turkey
Conducted coding lab sessions, while actively engaging in research at the Speech Processing Laboratory.
• Developed text-to-speech and speech-to-text software using open-source libraries, customized for call centers and created a pronunciation analysis app for EFL Students using automatic speech recognition.

Education & Publications

MSc. Electrical and Electronics Engineering
| Top #5 Private Universities in Turkey
2010 - 2015
Istanbul, Turkey
Thesis: Reproducing Field Failures based on Semi-Formal Failure Scenario Descriptions
Supervisor: Assoc. Prof. Hasan Sözer
Publications:
BSc. Electronics and Telecommunications Engineering
| Top #5 State Universities in Turkey
2005 - 2010
Izmir, Turkey
Thesis: Wii-Remote Controlled Real-Time Synthesizer
Supervisor: Prof. Barış Bozkurt

Professional Trainings & Certifications


Side Projects

👤 User Research SaaS
📔 Kindle Book Publishing App
📚 Children’s Illustrated Book Curation (boutique GoodReads)
👕 Virtual Try-on App

Hobbies

🚴‍♂️ Cycling with my family
🎮 Playing PS Games
🤝 Mentoring
👂 Listening to Podcasts
🧱 Building Lego with my son
🎹 Learning Piano

Links


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