Gün Karagöz | 2024

Experience Summary

Explore

Gun Karagoz

👨‍💻 Data Engineer / Product Manager / No-code Developer / Business Intelligence Expert

Last edited 75 days ago by Gun Karagoz

📍 Reston, VA

📱 +1-707-706-3463

✉️ gun /at/ colaptes.com

Versatile professional with over 15 years of experience spanning product management, software development, and academic research. Skilled in leading diverse product development teams, prioritizing process efficiency, and driving automation. Committed to collaborative work and dedicated to elevating user experiences for maximum customer satisfaction.

📊 Data Analysis & Visualization

Skills: Strong analytical skills, proficiency with various business intelligence products

Tools: MS Excel, Google Spreadsheets, Power BI, Tableau, Big Query, Apache Superset, SQL, Python, R

💻 Coding & No-Code Tools

Skills: Developing MVP, Managing QA

Tools: SQL, Python, R, Notion, Coda, Bubble.io, Airtable, Framer

🦾 Product Management

Skills: Leadership, Project Management, Competitive Research, Roadmap Strategy, UX Design, Mockups & Prototyping, User Research & Testing

Tools: Jira, Confluence, Moqups, Figma, Snagit

🖱️ Automation & Process Design

Skills: Building Scalable and Collaborative Processes

Tools: Zapier, Integromat, PowerAutomate

Experience

⁠

Product Delivery Lead

⁠

P.I. Works⁠

| Global Mobile Network Automation Solution Provider

Dec’18 - Current

Reston, VA

Subject matter expert for mobile telecommunications operators in North America region collaborating with international projects, product, integration, service and sales teams from different time zones.

• Performed 100+ product delivery, from integration to deployment, for automated radio network optimization solutions based on mobile operators’ requirements and policies ensuring timeline adherence, budget control, and quality standards while effectively managing risks.

• Actively engaged in technical meetings, monitoring network performance, and delivering executive-level presentations. Generated module delivery reports and crafted hundreds of BI dashboards, detailed reports, and scheduled notifications, all contributing to optimal client satisfaction drove 35% improvement in user engagement.

• Regularly interfaced with clients to gather requirements, architecting tailored solutions aligned with business objectives and technical infrastructure. Pioneered prototyping and script development for automated network optimization activities, serving as vital pre-work for the engineering team creating 10+ upsell opportunities.

• Conducted ~30 hours product demos and comprehensive training sessions, creating a customer training video portal and producing ~50 hours video contents for over 500 users (RF Engineers) that resulted in 60% decrease in weekly follow up meetings.

⁠

Co-Founder

⁠

Colaptes⁠

| Analytics SaaS

Jul’23 - Current

Reston, VA

Crafting a scalable and user-friendly data analytics SaaS tailored for Amazon sellers. Seamlessly blending Apache Superset BI with the Amazon Selling Partner API to streamline and enhance e-commerce operations.

⁠

Co-Founder

⁠

Pavotail⁠

| E-Commerce

Jun’20 - Current

Reston, VA

Developing and maintaining the eCommerce website (

pavotail.com⁠

) on WooCommerce and conducting online marketing activities.

⁠

Product Manager

⁠

P.I. Works⁠

| Global Mobile Network Automation Solution Provider

Jan’15 - Dec’18

Istanbul, Turkey

Led product development through customer insights and market analysis, fostering cross-functional collaboration for the successful launch and optimization of innovative products, driving global business growth.

• Collaborated with engineering, network services, technical support, pre-sales, and marketing to enhance product strategy and quality, ultimately elevating the overall customer experience.

• Directed product development, creating user story maps and detailed requirements, including algorithm flow diagrams and prototypes. Aligned features with business goals, ensuring a seamless user experience leading to 20% reduction in customer support tickets.

• Utilized analytics and BI-driven processes to analyze extensive datasets, refining product features and streamlining operational processes. Achieved a commendable 22% efficiency increase and a faster time-to-market.

• Effectively managed the full product lifecycle of a new product in collaboration with a third-party vendor, achieving notable cost efficiency with a launch that was 1.5 months ahead of schedule.

Developed and delivered over 100 presentations and user manuals, conducted 50+ demo sessions, and established a Moodle training platform. Designed resources for 300+ internal and external staff, resulting in a timesaving of 40 man-hours per quarter.

⁠

Product Owner

⁠

P.I. Works⁠

| Leading Mobile Network Automation Solution Provider

Nov’13 - Jan’15

Istanbul, Turkey

Executed Agile product ownership and led user acceptance testing for mobile network automation products, ensuring alignment with customer needs and product goals.

• Managed and re-prioritized a substantial backlog of 500+ product items, enhancing over 100 product requirement documents and mockups to better align with customer needs. This initiative led to a commendable 19% reduction in time-to-market.

• Led UAT strategies and test automation tool development, resulting in a 28% reduction in post-launch defects and a 16% increase in test coverage.

• Advocated for a team culture of innovation and continuous learning, ensuring competitiveness in the rapidly evolving telecom technology landscape.

⁠

Access Network Optimization and Planning Engineer

⁠

Turkcell⁠

| Leading Mobile Network Operator in Turkey

Feb’13 - Nov’13

Istanbul, Turkey

Performed RF engineering tasks encompassing design, planning, maintenance, optimization, and troubleshooting.

• Monitored network quality through analysis of performance KPIs, introducing automation scripts and BI dashboards for troubleshooting and optimization, resulting in improved departmental efficiency and product performance.

⁠

Research and Teaching Assistant

⁠

Ozyegin University⁠

| Top #5 Private Universities in Turkey

Feb‘11 - Jul‘12

Istanbul, Turkey

Conducted coding lab sessions, while actively engaging in research at the Speech Processing Laboratory.

• Developed text-to-speech and speech-to-text software using open-source libraries, customized for call centers and created a pronunciation analysis app for EFL Students using automatic speech recognition.

⁠

Education & Publications

⁠

MSc. Electrical and Electronics Engineering

⁠

Ozyegin University⁠

| Top #5 Private Universities in Turkey

2010 - 2015

Istanbul, Turkey

Thesis: Reproducing Field Failures based on Semi-Formal Failure Scenario Descriptions

Supervisor:

Prof. Hasan Sözer⁠

⁠

Publications:

⁠

Reproducing failures based on semiformal failure scenario descriptions - Software Quality Journal⁠

⁠

Demonstration of a grammar-based turkish speech recognition system within an interactive voice response call-flow - Proceedings. IEEE⁠

⁠

BSc. Electronics and Telecommunications Engineering

⁠

Izmir Institute of Technology⁠

| Top #5 State Universities in Turkey

2005 - 2010

Izmir, Turkey

Thesis: Wii-Remote Controlled Real-Time Synthesizer

Supervisor:

Prof. Barış Bozkurt⁠

⁠

Professional Trainings & Certifications

Google Data Analytics Professional Certificate

⁠

Coursera⁠

⁠

Nov 2023

⁠

Google Data Analytics Professional Certificate was issued by Coursera to Gün Karagöz. Those who earn the Google Data Analytics Certificate have completed eight courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Data Analytics. They are competent in tools and platforms including spreadsheets, SQL, Tableau, and R. They know how to prepare, process, analyze, and share data for thoughtful action. www.credly.com⁠

⁠

ClickHouse Developer Course

⁠

ClickHouse⁠

⁠

Aug 2024

⁠

ClickHouse Developer Course was issued by ClickHouse to Gun Karagoz. Earners of the ClickHouse Developer course completion badge have the essential skills to create and deploy ClickHouse applications, model and store data efficiently, write efficient queries, and optimize query performance. www.credly.com⁠

⁠