Guaranteed Ride Home Program

Gallery

Product

Sprint Backlog

Goal

Offer employees an alternate commuting option for emergency scenarios

Use Case

GRH programs acts as a safety net for non-driving commuters to be able to get home as quickly as possible during an emergency and conveniently using a preferred mode of transportation. Eligible trips typically include medical emergencies, unexpected overtime, early departure of a carpool driver, or bike damage on the way home from work.

Current Challenges

The current process is extremely lengthy and manual

Users are required to submit a form to get reimbursed for their guaranteed ride

Approval process can take months to complete!

⁠

https://cdn.kingcounty.gov/-/media/king-county/depts/metro/documents/travel-options/rideshare/vanpool/courtesy-cab-form.pdf?rev=a01f6401d18249b889b3f264c96c8a73&hash=FCFF6C5F91BF30DB88965D6939DBE19C⁠

⁠

Suggested flow

⁠

User fills out a survey with details on their trip

date

pickup

drop off

reason for trip

Upon completion of the survey the user has access to a free TnC offer (taxi, uber, lyft)

User calls for the ride and uses the coupon to pay for the offer

TnC offer is hidden once it gets redeemed

User can repeat this process to get up to 8 free rides per year

additional ideas - Wellness Check:

Implement a feature that prompts the user to confirm they've arrived safely at their destination.

If no response is received, trigger a follow-up process for employee safety?

Remaining GRH Voucher count? Educational campaigns surrounding program guidelines

Coupon Expiration Notifications

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.