Auto-Claim

Introduction

This feature is focused on improving user engagement by reducing the manual steps required to claim earned points. It will involve changes to the existing rewards system to automate the points claim process. This change will be applicable to both our web and mobile applications.

Business Objectives

Improve user engagement by reducing friction in the rewards claiming process

Feature Description

Current Behavior

Currently, users must manually click on a "claim" button in the rewards section to redeem their points.

Proposed Behavior

With the automatic points claim feature, when users visit the rewards section, the system will automatically claim any eligible points they have earned. Users will no longer need to manually initiate the points claiming process.

User Flow

Option 1

Upon loading rewards, check if the user has earned points since their last session. If their are points available them automatically claim them for the user and update their point balance

The header state will change to relay to the user that all of their eligible points have been claimed

Option 2

Claim points as soon as the user has earned them

Requirements

Update the header to put more emphasis on the users balance

Remove “Recent Earnings” from the earn tab

Users should still be able to view their point history by clicking on the history icon in the header

Loading state to show when we’re trying to update the users point balance

Feature announcement

Upon release show users a modal that explains the new auto-claim behavior

Design Ideas

⁠

Stories

⁠

VELO-4096 - UX Update - Auto-claim pointsStory In Draft • Assignee: graceh • Priority: Medium The scope of this ticket is to change the claim behavior. Rather than requiring a user to have to manually claim points that they’ve earned points will be automatically claimed at the same time they’re earned for all campaign types. Acceptance criteria: Ensure that points are claimed at the same time that they’re earned for ALL campaign types Remove the “Recent Earnings” section from the earn tab Remove the claim button from “Point History” velocia.atlassian.net

⁠

VELO-4097 - UX Update - HeaderStory In Draft • Assignee: graceh • Priority: Medium The scope of this ticket is to update the header. Designs: ⁠https://www.figma.com/file/5q8X6jHYcHP0bnIawSRck1/UX-Updates?type=design&node-id=11%3A5822&mode=design&t=koaKe1GfJRxZuWsk-1 ⁠ ⁠ velocia.atlassian.net

⁠

Rollout Plan

The rollout plan will include a phased approach:

Phase 1 - test group

A small percentage of users (users that responded to the claim user experience survey) will have the feature enabled initially to monitor performance and gather feedback.

A control group of similar size will be created to monitor results.

Based on user feedback and system stability, gradually increase the percentage of users with the feature enabled.

Phase 2 - general audience

Upon release, users will be shown a modal that explains the updated claim behavior.

[STRETCH]

After 2-3 claims prompt the user with an in-app survey that asks them how they like the new claiming behavior.

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.