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Improve user engagement by reducing friction in the rewards claiming process
Upon loading rewards, check if the user has earned points since their last session. If their are points available them automatically claim them for the user and update their point balanceThe header state will change to relay to the user that all of their eligible points have been claimed
Claim points as soon as the user has earned them
Update the header to put more emphasis on the users balanceRemove “Recent Earnings” from the earn tabUsers should still be able to view their point history by clicking on the history icon in the headerLoading state to show when we’re trying to update the users point balanceFeature announcementUpon release show users a modal that explains the new auto-claim behavior
Auto-Claim
Introduction
This feature is focused on improving user engagement by reducing the manual steps required to claim earned points. It will involve changes to the existing rewards system to automate the points claim process. This change will be applicable to both our web and mobile applications.
Business Objectives
Feature Description
Current Behavior
Currently, users must manually click on a "claim" button in the rewards section to redeem their points.
Proposed Behavior
With the automatic points claim feature, when users visit the rewards section, the system will automatically claim any eligible points they have earned. Users will no longer need to manually initiate the points claiming process.
User Flow
Option 1
Option 2
Requirements
Design Ideas
Stories
VELO-4096 - UX Update - Auto-claim points Ensure that points are claimed at the same time that they’re earned for ALL campaign typesRemove the “Recent Earnings” section from the earn tabRemove the claim button from “Point History”
Story In Draft • Assignee: graceh • Priority: Medium
The scope of this ticket is to change the claim behavior. Rather than requiring a user to have to manually claim points that they’ve earned points will be automatically claimed at the same time they’re earned for all campaign types.
Acceptance criteria:
velocia.atlassian.net
VELO-4097 - UX Update - Header
Story In Draft • Assignee: graceh • Priority: Medium
The scope of this ticket is to update the header.
Designs:
velocia.atlassian.net
Rollout Plan
The rollout plan will include a phased approach:
Phase 1 - test group
A small percentage of users (users that responded to the claim user experience survey) will have the feature enabled initially to monitor performance and gather feedback.
A control group of similar size will be created to monitor results.
Based on user feedback and system stability, gradually increase the percentage of users with the feature enabled.
Phase 2 - general audience
Upon release, users will be shown a modal that explains the updated claim behavior.
[STRETCH]
After 2-3 claims prompt the user with an in-app survey that asks them how they like the new claiming behavior.
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