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Update on resolution from Product?
this will get pushed in by EOW.Based on OKC feedback, order is generated from Tally when the order is in ‘shipped’ status - Sendle still does not update for a number of days in some casesI am a proponent of updating copy :)Next step: confirm that marketing is implementing copy updates in order confirmation emailsNo customer correspondence history in Gorgias, next shipment showing as Skipped in Seal:
Matt to create promo code for Shayna to give existing customers who reach out to CS 20% off their next subscription/membership monthDiscount recap: The discount code has been , and will be automatically applied from 7/1 to 7/8. It automatically gives new customers 20% off the first month of any supplement subscription or membership. It does not apply to one-off TallyAge test purchases. It stacks with all other discount codes.Test Shopify Store: If you'd like to demo the discount, Haley and I have and tested the discount, which you can see in our -- the password to access our test store is $upplement$Discount promotion: As discussed above, the promotional banner in our Shopify Store will be updated on 7/1 to promote the JULYFOUR discount, and the marketing team will leverage add'l traffic drivers to maximize new customer growthExisting customers: Customer Success will have a separate discount code created by Matt, that they can choose to apply in certain scenarios when existing customers reach out to CSShould we update now that we are allowing customers to attach a supplement of their choosing to membership? (for CSA reference) — I can update
Garret Ma is there a project list that we can start populating timelines for TECH and OPS?
6/20/24 Meeting
View 19 of View 18 of View 2 of Topics 12
Name
Topic
Notes
Resolution/Action
Resolved?
Shayna Lans
Update address not translating to Seal
Seal cannot update addresses associated with subscriptions so we will post address changes to #alerts-customer.
Shayna Lans
Decision on shipping confirmation email
Shayna Lans
Customer initiated Skip
to create a list of all skipped customers.
@Shayna Lans
to research w/ Nick - most likely a bug with the Seal API.
@Matt Schwartz
Shayna Lans
Promo codes for July promotion
Recapping plans + next steps for our 4th of July discount code, JULYFOUR
to get Shayna the discount codes.
@Matt Schwartz
Shayna Lans
Discount logic matrix
Bottle Timeline
@Matt Schwartz
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