2/10 Meeting · Operations

Updating Billing Info

is this self-serve for members via account settings?

will MSA’s have the ability to update this on behalf of members?

-This can be done by clicking on ‘manage my subscription’ → edit payment method → triggers an email to be sent to member → open email and click confirm payment information → takes you to a page where you can edit and update your payment method.

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Prod/tech/Ops/CS troubleshooting scenarios

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Confirm alignment on solutions that require member success intervention

Help Center integration

Added to site footer — where else should it be included?

Keep in footer and monitor customer feedback

Barcode# on vial is difficult to find and read because it’s small

GM: I think we added the larger barcode on the back of the boxes (and now on a piece of paper) so in theory it should work right? Additionally, I think we changed the vial barcode to run on the side for this exact situation.

A large barcode and vial ID # is located on the outside of the test box – not a feasible solution since box barcode may not match via barcode

Recommendation: Post-MVP, integrate larger barcode to enable barcode scanning

Barcode scanning documentation

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Develop solutions for future test kit iterations

Measure KPIs/customer feedback to know how much of a usability issue this is for customers

Address validator

List and map integration next steps with owners

Measure customer feedback

Prioritize post-MVP launch

Advance shipments for supplements SOP

See Comments on MSA Action 3 here:

Expedited or Advance Shipments

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Do we have a good grip on this process? If not, could you please suggest who all we need to connect the dots with?

Katie check with Series 8 to confirm it will work. Once confirmed, we can test it - can you recommend path to test? E2E testing?

Inventory

Do we have the ability to monitor inventory at OKC and Fidelitone via Tech?

PO Box shipping addresses

Our TallyAge kits and Shippers most likely will not fit inside PO Boxes; should we call this out in the order workflow in Shopify?

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@Kyle Humphries

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Confirmed the dimensions of our test kit will indeed fit in PO boxes 🎉

E2E testing bug list comments

Confirm comments assigned to each of us are answer

https://coda.io/d/_diCOZfehbGd/End-to-End-Testing-Log_su1E2

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Beta testers - expected cases

Explainer & alignment with CS

Test cases on Monday

canceling barcodes and assigning new ones to members

if someone has a failed test and we need to reorder them a new one, how does the system know to disregard the old one and recognize the new one as their first test?

Discuss with

@Garret Ma

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. Perhaps we don’t need to do anything?