Professional Experience

Freelance (2024–Present)

AI Trainer | May 2024 – Present

Evaluated and revised AI-generated text to ensure accuracy, safety, and conversational tone.

AppFolio, Inc (2018–2023)

UX Operations Manager | Jun 2022 – Aug 2023

Led UX Operations team to support 100+ PMs, UX Designers, and UX Researchers conducting user research for an enterprise B2B SaaS product in the real estate industry. Supported Research & Design initiatives, including: participant recruitment, software purchases, user research repository, and team onboarding.

UX Lead | Jul 2020 – Aug 2021

As a member of the UX Leadership team, reviewed and improved UX Team rituals, such as a bi-weekly UX Standup. Developed continuous improvement processes, action-oriented documentation, and educational resources to ensure design and research excellence at scale.

Senior UX Designer | Feb 2020 – Jul 2020 UX Designer | Jun 2018 – Feb 2020

Collaborated closely with 1-2 software development teams to drive the creation of exceptional, user-friendly features within a B2B SaaS property management software product. Leveraged design and research expertise to lead projects in key strategic areas.

Arrow Digital (2015–2018)

Senior UX Designer | Dec 2017 – May 2018 UX Designer | Aug 2015 – Dec 2017

Led UX projects for enterprise applications, mobile-first website redesigns, and digital products in a consultancy. Collaborated with engineering and product management to deliver on UX vision.

Explore More:

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Research Repository

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Case Study: Corporate Accounting

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Testimonials

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