Firebird Music

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Employee Resources

FAQs

OPERATIONS

My team needs a way to manage our projects. What can we do?

Fill out the

New Project Request Form⁠

! Once submitted, someone from The Ops Team (Sam or Slim) will reach out to set some time to discuss your team needs.

I submitted a PTO request, but I need to update it. Who do I email?

If you need an adjustment made to your PTO submission, please Slack or email

slim@firebirdmusic.com⁠

and she can help adjust your PTO request.

PEOPLE

Please note that Insperity is our Human Resources support team for all US based team members and Papaya is the UK equivalent.

For all US based human resource needs, please refer to Insperity through their

website portal⁠

for support.

For all UK based human resource needs, please reach out to Richie at

richard@firebird-music.com⁠

who will be able to further assist.

There is an open role on my team! How do I start the recruiting and interviewing process?

Please see

HERE⁠

for steps to initiate the process. The Ops Team will help you oversee the process.

I have a contractor that needs onboarding, how do I go about that?

Please notify The Ops Team who can help initiate next steps and direct you to the appropriate channels. Ensure that when notifying them that you first use the contractor Airtable Form that can be accessed

HERE⁠

and you have the following information clarified:

Contractor start date

Contractor end date

Tech Needs (Email, Slack, Zoom etc)

I want to hire someone, what are the steps I should take?

Please see

HERE⁠

for steps to initiate the process. The Ops Team will help you oversee the process.

TECH

Please note that Valiant is our IT support team, so please refer to them directly for any needs via their Portal

HERE⁠

for any tech support. If unsure, feel free to reach out to The Ops Team to confirm.

No need to CC the ops team on any emails or request tickets to Valiant. If they need approval from anyone on The Ops Team, they will reach out directly.

I am having an issue with software on my computer, what do I do?

Please start up a ticket with Valiant

HERE⁠

or reach out to them with the issue at

techsupport@thevaliantway.com⁠

⁠

I got locked out of my Google account, how do I get back in?

Please start up a ticket with Valiant

HERE⁠

or reach out to them with the issue at

techsupport@thevaliantway.com⁠

⁠

FINANCE

I am new to the team and don’t have a company credit card. I recently traveled and now have OOP expenses that I need to get reimbursed. What do I do?

The Finance Team will be able to get an account setup for you in Concur where you will be able to upload your expenses and get your reimbursement process going. For all questions regarding this, please reach out to

accounting@firebird-music.com⁠

⁠

How do I get my vendor paid?

Please email

payables@firebirdmusic.com⁠

with your vendor’s email and the finance team will send them an invite to set up their profile in our Tipalti Portal. The invoices will then need to be submitted through that portal and the Accounts Payable Team will handle payment from there.

How do I do my expense reimbursements?

All expenses should be submitted into

Concur⁠

on the 8th day of the month. If there are any questions, please reach out to Letty at

accounting@firebird-music.com⁠

Where do I find the T&E Policy?

The T&E Policy lives

HERE⁠

If you have further questions, please reach out to Letty at

accounting@firebird-music.com⁠

MISCELLANEOUS

I saw a concert featuring one of our artists, how do I go about requesting tickets?

Please reach out to Ainsley (ainsley@firebird-music.com) or Brenda (brenda@firebird-music.com) to inquire. Note that not all shows for our artists are available and that these requests are on a case by case basis.

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