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EDO STATE SEGMENTATION

Background Context

The system to be implemented must mimic ERAs emergency response system. When an emergency call is placed, based on the origin of the call, it is sent to a dispatch Call Center within the precinct of the call. The dispatcher accepts the call and then forwards the situation to available registered responders within that precinct. The responder who accepts the case then move to the place of the emergency.

To make this possible, ERAs operations must be broken down into precincts. These precincts will instruct the system on the following.

where to direct a reported emergency (an inquiry)

which dispatch centre can see an inquiry and convert them to cases.

which responders and ambulances can be assigned to a case.

Precinct Jurisdiction

Table

Table

Precinct

Local Governments

EDO

Esan North-East

Esan Central

Esan West

Egor

Ukpoba

Central

Etsako Central

Igueben

Oredo

Ovia SouthWest

Ovia South-East

Orhionwon

Uhunmwonde

Etsako East

Esan South-East

There are no rows in this table

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Required Functionalities

Location based responder activation (a maximum radius of 1.5km from the emergency location)

Location based ambulance response activation (a maximum radius of 10km from the emergency location)

Health Insurance registration and enrolment by CBFRs for subgroups such as, individuals and families

Advanced reporting system for all responder and ambulance activities

System notifications for responder and ambulance activities before and after response

Todo

Todo

Associated Application

EPIC

Feature

User Story and Acceptance Criteria

All Applications

Segmentation

System segmentation

As a dispatcher from a different precinct, I want the system to only provide me with system information from my precinct so that I can only view information from my precinct.

Dispatch App

Onboarding

As an Edo state dispatcher, I want to log in to the platform so that I can access my account.

Acceptance Criteria

The user should be able to enter their email address and password to log in.

The user should be redirected to their dashboard after logging in.

The user should only have information available to their native precinct.

If the user enters an incorrect email address or password, they should receive an error message.

Forget Password

As a user, I want to reset my password if I forget it so that I can regain access to my account.

Acceptance Criteria:

The “Forgot Password” link should be prominently displayed on the login page.

The user should receive the password reset email within 5 minutes of requesting it.

The reset password page should have clear instructions and a user-friendly interface.

Password complexity requirements should be clearly stated on the reset password page.

Logout

As a user, I want to log out of the platform so that I can end my session.

Acceptance Criteria:

The user should be able to log out by clicking on the “Log Out” button.

After logging out, the user should be redirected to the login page.

If the user tries to access any page other than the login page after logging out, they should be redirected to the login page.

Dashboard

Metrics

As an Edo state dispatcher, I want to be able to view system metrics so that I can have a view into the emergency response activities.

Acceptance Criteria

The user should be able to see the following metrics on the dashboard:

Open cases

Closed cases.

Ambulance requests

Active hospital transfers

Number of requests from Patients on EDOHIS

Number of requests from Patients not under the EDOHIS

The user should only be able to see metrics from their precinct

Emergency Cases

As an Edo state dispatcher, I want to be able to view the most recent emergency cases so that I can have a view into the emergency requests.

Acceptance Criteria

The user should be able to see the most recent emergency requests on the dashboard.

The user should only be able to see metrics from their precinct.

Active hospital transfers

As an Edo state dispatcher, I want to be able to view the most recent emergency cases so that I can have a view into the emergency requests.

Acceptance Criteria

The user should be able to see the most recent emergency requests on the dashboard.

The user should only be able to see metrics from their precinct.

Responders

As an Edo state dispatcher, I want to be able to view the responder list, so that I can have a view into the number of responders and their status.

Acceptance Criteria

The user should be able to see the responders and their status.

Open ambulance requests

As an Edo state dispatcher, I want to be able to view the most recent ambulance requests so that I can have a view into the open ambulance requests.

Acceptance Criteria

The user should be able to see the most recent ambulance requests on the dashboard.

The user should only be able to see ambulance from their precinct.

Notification

Case Notifications

As an Edo state dispatcher, I want to be able to receive case notifications about emergency requests in my precinct, so that I can take action on the cases.

Acceptance Criteria

The dispatcher should be able to receive notifications on their mobile device and computer.

The notification should include details about the emergency such as the location, type of emergency, and priority level.

The notification should be delivered within 30 seconds of being sent.

The dispatcher should be able to approve the case from the notification.

Notify Responder

As a dispatcher, I want to send notifications to responders so that they can respond to emergencies quickly.

Acceptance Criteria:

The dispatcher should be able to send notifications to one or more responders.

The notification should include details about the emergency such as the location, type of emergency, and priority level.

The notification should be sent to the responders’ mobile devices or computers.

The notification should be delivered within 30 seconds of being sent.

Case Update Notifications

As a dispatcher, I want to receive case notifications so that I can keep track of the response.

Acceptance Criteria:

The dispatcher should be able to receive notifications when a responder accepts or rejects a notification.

The notification should include the name of the responder and their response.

The dispatcher should receive updates such as when the responder has arrived at the scene, when the responder closes the case and when the responder sends a case report.

The notification should be delivered within 30 seconds of the responder’s response.

Responder

Receive Notifications

As a responder, I want to receive notifications about emergencies so that I can respond quickly.

Acceptance Criteria:

The responder should be able to receive notifications on their mobile device or computer.

The notification should include details about the emergency such as the location, type of emergency, and priority level.

The notification should be delivered within 30 seconds of being sent.

The responder should be able to accept or reject the notification.

There are no rows in this table

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