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To dispatch emergency cases efficiently To track the progress of emergency cases Seamlessly keep track of ambulance requests and hospital transfers Improve status reporting on incidents Provide a centralized database to store and access case information Users can login with the required credentialsUsers can report a case (emergency, non-emergency, incident)Users can view notifications.Users can approve or disapprove cases.Users can view case details.Users can update cases.Users can view ambulance request details.Users can update ambulance requests.Users can view the responders list.Users can view a list of ambulance providers.Users can view a list of registered users.User can edit their profile. LoginForget PasswordLogoutMetricsEmergency casesActive hospital transfersRespondersOpen ambulance requestsAll casesNew casesActive cases Closed casesView detailsSearchAmbulance request metricsOpen casesIn progressClosed casesCancelledNew ambulance requestsView detailsSearch
Dispatch Web Application
Dispatch App: PRD
1. BACKGROUND
1.1 Overview
The ERA dispatch app is a solution that will help oversee the storage and retrieval of information, collection, documentation and dissemination of data and information for emergency cases.
1.2 Product Scope
This solution aims to digitize the dispatch process of emergency cases received by ERA. It will cater to critical activities such as emergency requests, incident reports, ambulance requests and hospital transfers. To achieve this, a web application will be built for the dispatch team to help ERA store and retrieve information more efficiently.
As a critical necessity for a seamless user experience, the app will be responsive on various kinds of devices such as desktop, mobile, and tablet. In addition to the above, the system would be hosted in the cloud and accessible over the internet to allow the users to connect off-site. The dispatch application will work in sync with the ambulance provider app, the hospital app, the responder app and the ERA user app (Signal: by ERA)
1.3 Product Objectives
The objectives of the project are as follows.
1.4 User Type(s)
Table 1
S/N
USER TYPE
DESCRIPTION
S/N
USER TYPE
DESCRIPTION
1
CALL RECEIVER
Responsible for answering calls to the emergency line, asking key questions, and formulating the level of case priority.
Ensure that the response times are within set limits, and the proper level of care is dispatched based on the priority level of the patient.
Provide the initial level of emergency care by providing instructions on the phone.
2
DISPATCHER
Coordinates with the first responder teams near the patient and communicates with the recommended hospital if transport is needed.
Provides ongoing support for active responder teams and may offer back up for the Call Receiver.
There are no rows in this table
N.B: All users have the same level of access (complete) to the dispatch app.
2. USER JOURNEY
3. MODULES/FEATURES
1.Onboarding
2. Dashboard
3. Case overview
4. Ambulance request activities
5. Interactive Map
6. Inquiries
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