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Feature PRD Template

Dispatch Web Application

Dispatch App: PRD

1. BACKGROUND

1.1 Overview

The ERA dispatch app is a solution that will help oversee the storage and retrieval of information, collection, documentation and dissemination of data and information for emergency cases.

1.2 Product Scope

This solution aims to digitize the dispatch process of emergency cases received by ERA. It will cater to critical activities such as emergency requests, incident reports, ambulance requests and hospital transfers. To achieve this, a web application will be built for the dispatch team to help ERA store and retrieve information more efficiently.

As a critical necessity for a seamless user experience, the app will be responsive on various kinds of devices such as desktop, mobile, and tablet. In addition to the above, the system would be hosted in the cloud and accessible over the internet to allow the users to connect off-site. The dispatch application will work in sync with the ambulance provider app, the hospital app, the responder app and the ERA user app (Signal: by ERA)

1.3 Product Objectives

The objectives of the project are as follows.

To dispatch emergency cases efficiently

To track the progress of emergency cases

Seamlessly keep track of ambulance requests and hospital transfers

Improve status reporting on incidents

Provide a centralized database to store and access case information

1.4 User Type(s)

Table 1

Table 1

S/N

USER TYPE

DESCRIPTION

CALL RECEIVER

Responsible for answering calls to the emergency line, asking key questions, and formulating the level of case priority. Ensure that the response times are within set limits, and the proper level of care is dispatched based on the priority level of the patient. Provide the initial level of emergency care by providing instructions on the phone.

DISPATCHER

Coordinates with the first responder teams near the patient and communicates with the recommended hospital if transport is needed. Provides ongoing support for active responder teams and may offer back up for the Call Receiver.

There are no rows in this table

⁠

N.B: All users have the same level of access (complete) to the dispatch app.

2. USER JOURNEY

Users can login with the required credentials

Users can report a case (emergency, non-emergency, incident)

Users can view notifications.

Users can approve or disapprove cases.

Users can view case details.

Users can update cases.

Users can view ambulance request details.

Users can update ambulance requests.

Users can view the responders list.

Users can view a list of ambulance providers.

Users can view a list of registered users.

User can edit their profile.

3. MODULES/FEATURES

1.Onboarding

Forget Password

Logout

2. Dashboard

Metrics

Emergency cases

Active hospital transfers

Responders

Open ambulance requests

3. Case overview

All cases

New cases

Active cases

Closed cases

View details

4. Ambulance request activities

Ambulance request metrics

Open cases

In progress

Closed cases

Cancelled

New ambulance requests

View details

5. Interactive Map

6. Inquiries

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