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Important Phone # & Email

Contractor Connection: 888-751-0489

Michigan/Auto Insurance: 800-388-1300

Citizens Customer Care: 866-411-2742 Option 4 (M-F 8:00-5:30 EST)

Backdoor Citizens Number: 844-825-0499 (M-F 8:00-5:30 EST)

Underwriting- Option 1

Agent- Option 2

Policyholders- Option 3

Helpdesk Policy Assistance- Option 4, then Option 1

Helpdesk- Option 4, then Option 2

Mortgage- Option 5

FMAP- Option 6

To Dial by Extension- Press the * key

Citizens Email:

Claims.Communications@CitizensFLA.com⁠

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Document Submittal Link:

www.CitizensFLA.com/Submit-Claim-Documents⁠

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Submit documents under Contact Us > Topic > Submit Claim Documents

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