Read ME | Why this Knowledge Base?

Learn why this Knowledge Base exists and what you'll be able to learn from this resource.

⁠

This resource will help you find answers to all your questions related to your work.

⁠

Customer support

The Support Knowledge Base should answer questions like:

What tools do I use to respond to conversations, troubleshoot billing issues, report bugs, etc..?

How do I tag conversations?

How do I respond to phishing reports? Bug reports?

When do I share personal information about an account with a customer? What are the steps I need to take to verify account ownership?

What discounts do we offer? What should I say to customers about these discounts and campaigns?

What do I do if I don't know the answer to a conversation?

And so on...

⁠

You'll also learn about:

⁠

Broken link⁠

⁠

Broken link⁠

⁠

Broken link⁠

⁠

Broken link⁠

⁠

Security best practices⁠

⁠

⁠

Tools of the trade⁠

⁠

Glossary⁠

⁠

FAQs⁠

⁠

As for plan- and product-related questions (questions about features in the Dashboard, Designer, or the Editor), check the pages under the

Broken link⁠

section.

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.