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Assure Services

Service Assurance

Sources of Information

The primary sources of information relating to a service would likely be the organisation website, a recent flyer/poster/advert for a service or direct contact with the providing organisation.

Timeliness

See the Preferred

Information source⁠

for providers

@Service providers

⁠

@List managers

⁠

@Custodians

⁠

and

@System Integrators

⁠

: Engagement via their preferred method is likely to yield the most accurate results. Check the cadence on the assurance

Grading⁠

to establish when each service should be assured.

Accuracy, Relevancy, Consistency, Completeness

The following are a series of questions that should be asked of each piece of data registered for a service.

Service Summary Assurance Guide

Service Summary Assurance Guide

Title

Assurance Detail

Service Name

Is the Provider name included? If so, does it need to be (is it the official title of the service)?

Is it specific and clear enough?

Can we add one or two more words that may make it better understood?

Is there consistency in naming conventions used between services from the same provider or of the same kind?

Provider

Is the correct provider listed? (Note that the provider itself will be subject to assurance)

Contact Name

Is this the name of an individual or a specific job role?

Is that person likely to be able to a contact for the service rather than a general contact for the organisation?

Have this been verified as still accurate? (i.e. the contact has not changed)

Contact Job Title

Is this the job role of a specific person relating to the service?

Website URL

Is this a URL specific to information about the service rather than the providers website?

Does the link still work?

Email Address

Is this an email address specific to the service?

Have you emailed the address to confirm it is deliverable?

Have you asked them to confirm the service is still live?

Phone Numbers 1&2

Have you called the numbers to check they are still in service?

If answered, have you checked they are still the correct contact number for the service?

Description

Is the description easy to read (reading age 14 yrs+)?

Are the paragraphs/descriptions short?

Does the description contain the 4 pillars?

Next Steps,

Additional Conditions or Eligibility Requirements,

Any other useful links,

any skill levels or commitment required

Is information repeated with regards to sessions/venues?

If so, does it really need to be?

Is it consistent/does it match?

Does the description draw the users attention to any costs?

There are no rows in this table

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Meta-Data

It is not enough that the service description is correct, the service has to be categorised properly so that it could be found as part of a sensible search. The data is considered incomplete therefore if the service can not be found based upon criteria alone.

Service Details Assurance Guide