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Provider Assurance

Sources of Information

The primary sources of information relating to a provider would be the organisation website, and direct contact.

Timeliness

See the Preferred
Information source
⁠
for providers
@Service providers
⁠
,
@List managers
⁠
,
@Custodians
⁠
and
@System Integrators
⁠
: Engagement via their preferred method is likely to yield the most accurate results. Check the cadence on the assurance
Grading
⁠
to establish when each provider should be assured.

Accuracy, Relevancy, Consistency, Completeness

The following are a series of questions that should be asked of each piece of data
Provider Assurance Checks
3
Title
Description
Assurance Checks
1
Provider Name
The name of the provider, usually a company, organisation or charity.
Is this the provider name, not a description of the services provided?
Is this how the provider is commonly known? (i.e. not it’s Legal Name)
2
Provider Type
A Categorisation of provider, based on a pre-defined list
Does this categorisation match up with the services the provider is known to run?
3
Description
A description of what the provider does and an outline of the types of services provided
Is the description easy to read?
is it formatted ?
Is the description of the provider, not the service?
4
Website URL
The website of the provider
Is this a general website address, rather than service specific? Should represent the provider.
Does it still work?
5
Contact Name
This is the name or role of the person who should be contacted to enquire to this organisation
Has this person been contacted?
Is this the name of someone still happy to be contacted about the provider?

6
Contact Position
The Job Role of the designated contact
Is this the correct role title for the contact?
7
Contact Email
Either the Email address of the dedicated contact, or a general email address.
Send an email to this address to check it still exists,
If not publicly listed on their own website, ask the provider if it is still the correct email address?
8
Contact Number 1&2
Either the telephone number of the dedicated contact, or a general number for the organisation
Is the phone number listed on their own website?
is it still the correct telephone number from the organisation?
Has the number been called to check it still works?
9
Provider logo
The logo of the company to be displayed next to the providers name
Is this the correct logo?
check against recent provider material such as the website
10
Provider default place
Address of the organisation headquarters
Has this been checked against the provider website?
There are no rows in this table
⁠

Sources of Information
Timeliness
Accuracy, Relevancy, Consistency, Completeness
Provider Assurance Checks
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