With this handbook, we aim to make BLR a more fulfilling place for work and life.
Over time, we will collect qualitative and quantitative feedback to learn how this experiment is going and to keep iterating on this handbook. i.e., learn about what we should keep doing; stop doing; and start doing.
We'll collect feedback in two ways:
Get an ongoing feel from the team in the form of casual feedback. This qualitative approach will happen naturally as we implement, experience, and discuss the new concepts and activities. Periodically survey the team. For this quantitative approach, we created a set of North Star statements that team members will rate once a quarter. We expect these statements to change over time, as we learn what helps us measure our progress.
Our North Star statements
On clarity and alignment
Responsibility clarity: I know my responsibilities Success clarity: I know what successful performance of my responsibilities looks like Company mission: I know where the company is going Company mission alignment: I feel my work is important to help the company achieve its mission On growth and support
Appreciation and recognition: I receive regular appreciation and recognition from my team Receive improvement feedback: I receive regular tips on how I could improve from my team Give improvement feedback to team: I feel welcome to give improvement feedback to my team Skillset growth opportunity: I feel I have the opportunity to grow my technical skills at BLR Career growth opportunity: I feel I have the opportunity to grow my career at BLR BLR Handbook - growth & support: I feel the Growth & Support activities have a positive impact on me On team cohesion and relationships
Team support: I feel my team is available to support me when I need it Team respect: I feel respected by my team Team inclusion: I feel included by my team Safety with team: I feel welcome to communicate honestly with my team - voicing concerns, sharing opposing ideas, stating opinions, and sharing vulnerably Friendships: I have enjoyable conversations with one or more members on subjects other than work Company activities: I feel the company activities have a positive impact on me On wellbeing and satisfaction
Physical wellbeing: I feel the company cares about my physical wellbeing Mental wellbeing: I feel the company cares about my mental wellbeing Heard: I feel the company cares about my opinion and takes it into consideration Autonomy: I feel I am given autonomy over how I organize my time and complete my work Compensated fairly: I feel I’m being compensated fairly People Satisfaction factor: I would recommend working at BLR to a friend or acquaintance. (NPS) 
Our North Star