In the next months, I might even decide this criteria is too important to sacrifice.
I didn’t test my emulation strategy to see if it’s really workable.
I’m pretty sure my strategies will work with some adaptation, and I’m also pretty sure you’ll be crumbling under the configuration of hundreds of email rules if you’re not a SaneBox subscriber (which costs the same price as HEY). 🤣
Note also that you should be able to leave comments on this page and copy and edit your own version of this document in your own Coda account. If you come up with a different compelling strategy, I’d like it if you shared back a link. I could then link to your variant from here.
Update: it might be that you can’t leave comments on this page... You can contact me as
for a live AMA, and some I wrote to their Support team.
HEY, when we rename a subject, would it make sense to show us the subject in a different color to remind us we changed it? #QandHEY 1/
Written to Support on 2020-07-21
Remember Google Inbox?
I just remembered why I so much hated it when they sunset it. NOBODY else offers this, AFAIK:
Bundle up <CHATTY> emails AND show them only once per <PERIOD> at <TIME>
Bundle up G DOCS emails AND show them only TWICE per DAY at 8AM and 1PM.
Bundle up G FORM emails AND show them only once per WEEK on THURSDAY 9AM.
I wonder if this could be:
A new "delivery destination" called e.g. "Calm Lane" or
A bundling option everywhere:
We've already got bundles in the Imbox, and sometimes we don't need to see their updates more than once or twice per day.
I do have some great but chatty newsletters in the Feed that I might prefer bundled up for a single weekly delivery,
and some chatty Paper Trail items I'd prefer calmed too.
I loved Google Inbox's bundling because it calmed notifications and, by extension, it calmed me. Hey, you've got something great and I realize you're already addressing both sides of our cybernetic selves (our digital extensions affect our inner selves).
HEY, when we Set Aside an email, would it make sense to allow us to leave some breadcrumb notes to remember our intent? #QandHEY 2/
HEY, when we Merge Threads, do you plan to allow us to see each one's subject some day? #QandHEY 3/
HEY, when we Read Together some emails, why can't we act on each one of them from that view? Wouldn’t it reduce the risk of forgetting to act on anything important? #QandHEY 4/
We can if we remember to click on each email’s avatar.
HEY, Why can't we Bundle up chatty senders in The Feed & Paper Trail? No tyranny of updating a read status on each message, but maybe bundle them up based on the date of our last visit there? Or someone suggested multiple Feeds for different purposes: even better? #QandHEY 5/
HEY, do you plan to make Clips more visible and accessible? Currently they're not accessible from the HEY menu. And would it make sense to Highlight them in their email's view too? #QandHEY 6/
HEY moved the Clips link to the Hey menu.
Still not highlighting them in their email’s view, though.
HEY, why don't you also show Imbox Sticky Notes in the Stacks and in their email thread? You seem to have some yet-to-unveil plan for those, can you share some details? #QandHEY 7/
Jason answered Stickies follow emails.
But still: why don’t they follow them in the Stacks and threads?
HEY, why don't you provide a keyboard shortcut to add private "notes to self" in a thread? #QandHEY 8/
HEY, even though you will not maintain read statuses for emails in The Feed and in Paper Trail, how do you feel about showing a visual ruler at the last date-time position we browsed it? I have always wished Twitter did that. #QandHEY 9/
HEY, why can't I decide where a contact's messages should appear when I say it's Not Spam? Do you plan to make it work more like The Screener? Until then, it takes me 8 steps per non-spam email to handle it properly. #QandHEY 10/
HEY, what do you wish to improve the most or the soonest? #QandHEY 11/
HEY, in the future, do you plan to maintain different versions of the HEY UI just like you do with the previous Basecamp versions? #QandHEY 12/
Jason answered it’s too early to tell.
HEY, as users, we will always be exclusively required to use your mail clients to access our email. What is your level of commitment to making them the best ones on the market? Are they going to evolve a lot? #QandHEY 13/
HEY, in your design, how much of an inspiration were other mail clients like the New Mail Pilot? #QandHEY 14/
HEY, when you open up Family accounts, will you support families of 7 like mine? #QandHEY 15/
HEY, at Basecamp, do you have people working 3 or 4 day workweeks? If so, how does it work for you? #QandHEY 16/
Everyone works 4 days in the summer.
Don’t know yet if year-long for some people and how it’s lived.
Written to Support on June 24.
Wish for the "Not spam" process to work more like the Screener
1. Open a spam email and assess it's not spam.
2. Click Not spam.
3. Observe that you're now in Imbox and the email is Already seen.
This last step makes me feel lost every time, due to my 2 expectations:
A. I expect to decide immediately where to filter this contact's messages in the future.
B. I expect to continue processing my other spam messages to be done with them ASAP.
Instead, if I want this message in the Feed or Paper Trail, I need to:
(1) find it at the top of Already seen,
(2) open it,
(3) click on its contact,
(4) choose where its messages will be filtered to in the future, and
(5) get back to the message, and
(6) move it there; then
(7) navigate back to the Spam view (without any quick shortcut to help with that.)
(8) for each Not Spam email found there, click Not Spam and re-do the 7 steps above.
Or if I want this message in Imbox and to Set Aside or Reply Later, I need to find it back before.
So, to me...
What you chose to implement for Spam seems like a step back from a traditional email client.
I realize I'd like the Spam view to work a bit like The Screener!
Honestly, I expected Not Spam'ed emails to appear in the Screener, but I realize you'd tell me it's not logical because I already decided I want those emails; but I haven't yet decided where I want them, e.g. "Not spam, I'm screening it into my... Feed!"
p.s. what you're doing is awesome, and I suppose you already have great plans for Spam handling...
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