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Early cancel - can only be done verified sales A no show is a supporter who has cancelled their donation before making their second payment.Post payment -
The first payment is taken when you sign the supporter up. The second payment is taken the month after.
Sign up the right people: Work the law of averages to sign up supporters who you can connect with who genuinely believe in the cause. 2 no's and go.Make people feel good: Keep up to date with product knowledge by following social media channels and regularly reviewing the charity website for the most up to date information.Their support starts today: Be direct and clear about what you asking for - £15 per month - the donation starts today.Explain the long term nature of the donation: Long term donations allow the charity to budget and plan for the future with confidence. It's important to stress that we need ongoing support, and that we need their help for as long as they can manage.Consolidate every supporter: The golden rule is to leave everyone better than we found them. Especially if this is someone we've just signed up.In order to reduce your No Show Rate, you must have an incredible consolidation pitch.
Go Live Rate
Tips for ensuring good Go Live Rate
Gift aid
Consolidation
Solicitation statement
Tablet process
First day field
First day solo
Value of business trips
Gift aid explanation and examples of the value having gift aid does to a campaign - do it from a rep level, office level and campaign level
All examples should involve all levels as reps can see it from their individual level, when reps get to ownership they can see it from that level and everyone can see the impact of the work for the charity.
Solicitation statement and explaining the value of the long term donation and why we need their donation
What a go live rate is, early cancel, 1 pay cancel, 2 pay cancel, total attrition and give examples from how this affects from rep, office and client level if you have good go live and if you have bad go live - use Power Bi screenshot to show examples of good and bad agents - can block out names but its important to show it from the view point of how they would see Power Bi so they know what they are looking at when the owners show them
Explain the value 1 rep can generate in a year, what and office can generate and then the value for the charity
highlight the work that
KPIs and benchmarks and why its important
Default donation amounts per age group and show the examples of go live rates based on age and donation amount. They need to be able to visually see that the older the supporter is the better their donation amount but also those who donate £15/month do stay longer that those who donate £10/month
Complaints - simple breakdown of the different codes and example - best practice, simple not overwhelming
Please bring value and pride to the campaign so give figures of revenue raised, charities helped, any milestones.Future budget amounts available to help the team understand the need for growth and expansion. Future campaigns or opportunities etc.
The value of face to face vs other channels, just an overview
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