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I lead business process optimization and operational excellence to drive customer success and satisfaction. ● Business Process Optimization ● Logistics ● Customer Success ● Operations ● QC ● IT
Hi, I’m Cristian
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About
I drive operational excellence for MBE Denmark by efficiently coordinating and managing customer service, product shipments, and IT and technical support, ensuring on time and accurate transactions for 300+ customers, resulting in increased customer satisfaction and retention.
To achieve this, I will leverage experience coordinating the shipments of more than 7K packages annually through multiple carriers for 300+ customers of MBE, experience in production management, QC, and business process improvement for Damgaard Metal, with Business & IT studies from KEA, and a passion for improving and automating processes to increase efficiency, eliminate errors, and reduce operating costs.
SUMMARY OF CREDENTIALS
TECHNICAL PROFICIENCIES
EDUCATION, TRAINING AND CERTIFICATIONS
Experience
ALL EXPERIENCES
BUSINESS & LOGISTICS ASSISTANT
TheFrenzyBudgeter
Copenhagen, Capital Region, Denmark
2023 - Present
Full-time
On-site
Operational management of a leading franchised mail, shipping, and business address registration service, serving 300+ clients, including 7 large B2B clients requiring extensive customer support. Responsible for operational excellence, documentation and training, compliance, risk reduction, customer support, customer proposals, shipping and receiving, import and export operations and IT systems.
OPERATIONS AND LEADERSHIP
• Onboarded and trained 4 team members with IT training and security best practices, resulting in a reduction of security incidents exposure risk level.
• Over 900+ parcels processed and tracked per month with 0% return rate and critical failures while maintaining a high customer satisfaction rate.
UX USER EXPERIENCE DESIGNER
Self Employed
Copenhagen, Capital Region, Denmark
2021 - 2023
Self-employed
Remote
Contract employee providing UX design and implementation services, developing programs and customer templates using 2 online collaborative workspace platforms.
• Researched and analyzed business needs and created 4 comprehensive business data hubs.
• Planned and executed for all 4 clients the templates launch, onboarding and training of 36+ users resulting in an increased tool usage and a reduced decision-making friction.
• Conducted customer feedback surveys and adjusted templates based on responses, leading to a 100% customer satisfaction rate.
• Conducted 1-on-1 meetings with clients and users offering training or addressing potential pain points in their internal implementation to ensure customer success and satisfaction.
SKILLS
Data Security · Finance · Software Development · Web Development · UIX · Online Marketing · System Development · Database Administration · Strategy · Business Strategy · Business Intelligence Tools · Communication · Key Performance Indicators · Problem Solving · Direct Sales · Budgeting · Financial Accounting · Microsoft Excel · Analytical Skills · Business Development
PROCESS OPERATOR & QUALITY CONTROLLER
Damgaard Metal
Aarhus, Middle Jutland, Denmark
2018 - 2020
Full-time
On-site
Key production operator and QC leader in the Cutting Department of 100+ million dkk Danish metal fabrication leader with 80+ employees producing steel components and customized solutions for a wide variety of industries. Responsible for quality assurance, quality control, production processes, production planning, raw materials acquisition, warehouse logistics, product development, and client interaction.
PRODUCT WORKFLOW AND OPERATIONS
• Operated the main fiber laser/CO2 cutting machine safely and efficiently, with 0 critical incidents.
• Increased department production output by +12% and slashed product misidentification by -22% by transitioning from paper product tracking slips to a Microsoft Dynamics Nav barcode system.
• Decreased department orders processing backlog -17% by effective day-to-day planning and implementation for item separation process inside the cutting department over a one-year period.
• Planned and implemented department production goals, tweaking the process flow to meet the client's quality and
deliverability expectations.
• Introduced and implemented a new item documentation process through the use of Microsoft Dynamics Nav, resulting in better scalability, quality control and traceability.
CONTENT CREATOR / BLOGGER
Self Employed
Aarhus, Middle Jutland, Denmark
2018 - 2019
Self-employed
Remote
Blogger, content creator, talking about #austrianeconomics, #financialeducation, #technology, #investing, #savings, #blogging, and more. Attained 17K unique visitors, 4K single article access. Monetized through ads and affiliate marketing.
SKILLS
Data Security · Finance · Web Development · UIX · Online Marketing · Financial Education · Digital Copywriting · Database Administration · Strategy · Business Strategy · Communication · Web Design · Problem Solving · Budgeting · Web Content Writing · Financial Accounting · Microsoft Excel · Analytical Skills · Business Development · Blogging
BUSINESS & LOGISTICS ASSISTANT
UX USER EXPERIENCE DESIGNER
PROCESS OPERATOR & QUALITY CONTROLLER
CONTENT CREATOR / BLOGGER
Education
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