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On-call rotations

Oncall SLAs
0
Name
Time-to-keyboard
Hours
Description
1
Tier 1
5 mins
24/7
Highest SLA - expectation is that an engineer is working on the problem within 5 minutes of a page going out.
2
Tier 2
30 mins
24/7
Moderate SLA - for services that can accept short-lived degradation / outage of service without impacting external customer SLAs.
3
Tier 3
1 day
Business Hours
Weakest SLA - for internal services that can tolerate degradation / outage of service for longer periods of time
There are no rows in this table
Opsgenie schedules
0
Schedule
Rotation members
Description
1
Schedule 1
Adam Davis
Alan Chowansky
Mary Jones
2
Schedule 2
Buck Dubois
James Booth
Felix Marlin
3
Schedule 3
Polly Rose
Lawrence Fitzgerald
Lola Tseudonym
There are no rows in this table


Rotation assignments
0
Assignee
Role
Department
Rotation
Start date
1
Adam Davis
Full Stack Engineer
Core Engineering
Schedule 1
2/7/2024
2
Alan Chowansky
Backend Engineer
Core Engineering
Schedule 1
2/14/2024
3
Buck Dubois
Data Engineer
Data Engineering
Schedule 2
2/21/2024
4
Felix Marlin
Security Engineer
Security
Schedule 2
3/27/2024
5
Polly Rose
Software Engineer
Core Engineering
Schedule 3
4/3/2024
There are no rows in this table

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