Knowledge base
On-call rotations
Oncall SLAs
Name
Time-to-keyboard
Hours
Description
1
Tier 1
5 mins
24/7
Highest SLA - expectation is that an engineer is working on the problem within 5 minutes of a page going out.
2
Tier 2
30 mins
24/7
Moderate SLA - for services that can accept short-lived degradation / outage of service without impacting external customer SLAs.
3
Tier 3
1 day
Business Hours
Weakest SLA - for internal services that can tolerate degradation / outage of service for longer periods of time
There are no rows in this table
Opsgenie schedules
Schedule
Rotation members
Description
1
Schedule 1
2
Schedule 2
3
Schedule 3
There are no rows in this table
Rotation assignments
Assignee
Role
Department
Rotation
Start date
1
Full Stack Engineer
Core Engineering
Schedule 1
2/7/2024
2
Backend Engineer
Core Engineering
Schedule 1
2/14/2024
3
Data Engineer
Data Engineering
Schedule 2
2/21/2024
4
Security Engineer
Security
Schedule 2
3/27/2024
5
Software Engineer
Core Engineering
Schedule 3
4/3/2024
There are no rows in this table
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