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6/16/25
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Date
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Top Order processors for the period
Wed, Jun 4
Shoutouts for this past week:
From Jacobo (Eta Team Lead) -I just wanted to send my positive feedback to Patrick and Val. Wow! This is good coverage for an OFS while Mcoy was out. Both very very good
Errors for this past week:
-Shipped 42 cases of an incorrect SKU in order
-Order did not sync with correct address just had the name twice, so there was a recovery budget to adjust the ship to address (recovery budget)
-Order was shipped with the incorrect case count, had to pay to pick up the cases that were shipped (recovery budget)
Fri, Apr 25
Coverage SOP - MUST FILL OUT
New York - Direct imports PP in NY.
Melissa (RM Delta team) last day is Wednesday, make sure to complete the transitions -
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6/2/25
Done
Topic
Notes
Date
Added by
Alyssa Kyle Fernandez - 53
Vhernalitte Satonia - 52
Ross Jaizon Morales - 48
Tue, Feb 22
Shoutouts for this past week:
-Vhernalitte Satonia
-Jay Rald Lonjawon
-Mark Pinera
Errors for this past week:
-Order was processed without confirming carrier and the account got hit with revision fee
-Order was processed from wrong ship point (Alba vs Western)
-Order was processed with incorrect qty and wrong size
Fri, Apr 25
Mon, Apr 14
Sample Request smartsheet access
Customer - Given that SGWS TSE sells to multiple locations, I think we need to create them with the separate ship to locations.
OND Important dates -
Assigning emails to yourself in the Support Services inbox - seeing a lot of inbounds being left there - Make sure to always check at the end of the day and either archive or assign to yourself
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5/27/25
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Done
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Tue, Feb 22
Mon, Apr 14
Errors for this past week -
-Did not send labels to the warehouse
-Sent a sample to the incorrect address, even though supplier had confirmed address in the thread
-Order invoiced this order with old PP, now we have to proceed with a credit.
-Orderr was processed without 14 cases, since the the price was listed as $0. Required us to create an add-on order to include the missing items.
-OFS sent an invoice to the supplier although it is just a transfer order from the warehouse to the project area
-Order issued with incorrect invoice date
Fri, Apr 25
AB Medley and Jacksonville as the carrier - you need to add the order to this sheet -
Video on how to add orders - https://www.loom.com/share/e97ddeb3ae6e43f0a3c54b98334ac483
Mon, Apr 28
Fulfilling/billing orders - Needs to happen within 24-48 hours, do not rely on the Western sync to confirm if orders have shipped, check manually
Delta: 39
Eta: 36
Beta: 59
Gamma: 24
Thu, May 15
Do NOT process any orders for BCB, if your RM asks you to do so please send them my way
Thu, May 15
Thu, May 15
Effective immediately, ALL new SOs, TOs, or PPOs must be processed and received to/from the new location groups and locations
Fri, May 23
Alba - Please note that when submitting bonded documents or withdrawals requests, all documents received within the standard business hours (7:30am-4:30pm) have a 24-hour turnaround time. Meaning we have 24 “working” hours to file your paperwork and move the bonded good to tax paid. Any request received after 4:30pm, will be worked on the following day.
Fri, May 23
There are no rows in this table
5/6/25
Done
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Done
Topic
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Date
Added by
Tue, Feb 22
Mon, Apr 14
Errors for this past week -
-Did not send labels to the warehouse
-Sent a sample to the incorrect address, even though supplier had confirmed address in the thread
-Order invoiced this order with old PP, now we have to proceed with a credit.
-Orderr was processed without 14 cases, since the the price was listed as $0. Required us to create an add-on order to include the missing items.
-OFS sent an invoice to the supplier although it is just a transfer order from the warehouse to the project area
-Order issued with incorrect invoice date
Fri, Apr 25
AB Medley and Jacksonville as the carrier - you need to add the order to this sheet -
Video on how to add orders - https://www.loom.com/share/e97ddeb3ae6e43f0a3c54b98334ac483
Mon, Apr 28
Fulfilling/billing orders - Needs to happen within 24-48 hours, do not rely on the Western sync to confirm if orders have shipped, check manually
Delta: 39
Eta: 36
Beta: 59
Gamma: 24
Thu, May 15
Do NOT process any orders for BCB, if your RM asks you to do so please send them my way
Thu, May 15
Thu, May 15
Effective immediately, ALL new SOs, TOs, or PPOs must be processed and received to/from the new location groups and locations
Fri, May 23
Alba - Please note that when submitting bonded documents or withdrawals requests, all documents received within the standard business hours (7:30am-4:30pm) have a 24-hour turnaround time. Meaning we have 24 “working” hours to file your paperwork and move the bonded good to tax paid. Any request received after 4:30pm, will be worked on the following day.
Fri, May 23
There are no rows in this table
4/28/25
Done
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Done
Topic
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Date
Added by
Tue, Feb 22
Mon, Apr 14
Errors for this past week -
-Did not send labels to the warehouse
-Sent a sample to the incorrect address, even though supplier had confirmed address in the thread
-Order invoiced this order with old PP, now we have to proceed with a credit.
-Orderr was processed without 14 cases, since the the price was listed as $0. Required us to create an add-on order to include the missing items.
-OFS sent an invoice to the supplier although it is just a transfer order from the warehouse to the project area
-Order issued with incorrect invoice date
Fri, Apr 25
AB Medley and Jacksonville as the carrier - you need to add the order to this sheet -
Video on how to add orders - https://www.loom.com/share/e97ddeb3ae6e43f0a3c54b98334ac483
Mon, Apr 28
Fulfilling/billing orders - Needs to happen within 24-48 hours, do not rely on the Western sync to confirm if orders have shipped, check manually
Delta: 39
Eta: 36
Beta: 59
Gamma: 24
Thu, May 15
Do NOT process any orders for BCB, if your RM asks you to do so please send them my way
Thu, May 15
Thu, May 15
Effective immediately, ALL new SOs, TOs, or PPOs must be processed and received to/from the new location groups and locations
Fri, May 23
Alba - Please note that when submitting bonded documents or withdrawals requests, all documents received within the standard business hours (7:30am-4:30pm) have a 24-hour turnaround time. Meaning we have 24 “working” hours to file your paperwork and move the bonded good to tax paid. Any request received after 4:30pm, will be worked on the following day.
Fri, May 23
There are no rows in this table
View of 4/28/25
Done
Topic
Notes
Date
Added by
Tue, Feb 22
Mon, Apr 14
Errors for this past week -
-Did not send labels to the warehouse
-Sent a sample to the incorrect address, even though supplier had confirmed address in the thread
-Order invoiced this order with old PP, now we have to proceed with a credit.
-Orderr was processed without 14 cases, since the the price was listed as $0. Required us to create an add-on order to include the missing items.
-OFS sent an invoice to the supplier although it is just a transfer order from the warehouse to the project area
-Order issued with incorrect invoice date
Fri, Apr 25
AB Medley and Jacksonville as the carrier - you need to add the order to this sheet -
Video on how to add orders - https://www.loom.com/share/e97ddeb3ae6e43f0a3c54b98334ac483
Mon, Apr 28
Fulfilling/billing orders - Needs to happen within 24-48 hours, do not rely on the Western sync to confirm if orders have shipped, check manually
Delta: 39
Eta: 36
Beta: 59
Gamma: 24
Thu, May 15
Do NOT process any orders for BCB, if your RM asks you to do so please send them my way
Thu, May 15
Thu, May 15
Effective immediately, ALL new SOs, TOs, or PPOs must be processed and received to/from the new location groups and locations
Fri, May 23
Alba - Please note that when submitting bonded documents or withdrawals requests, all documents received within the standard business hours (7:30am-4:30pm) have a 24-hour turnaround time. Meaning we have 24 “working” hours to file your paperwork and move the bonded good to tax paid. Any request received after 4:30pm, will be worked on the following day.
Fri, May 23
There are no rows in this table
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