Workshop Follow-up

Explore

Recommendations

Triage

We need to triage (examine problems in order to decide which ones are the most serious and must be dealt with first) new tasks and workstreams before we commence work:

Workstreams are often initiated or assigned outside of the team

There’s no process in place for starting/prioritising/measuring our work

We often say ‘yes’ to anything that comes our way

We have OKRs, but our overall objectives and goals aren’t clear

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When new work comes up, follow this system:

If you think it’s Type A: Bring it to the team, explain the project/workstream, get help, make a plan, set a deadline.

If you think it’s Type B: Just get on with it, share with the team, make a plan if needed.

If you think it’s Type C: Keep a record, and do it when you have time, update the team if needed.

If you think it’s Type D: Don’t do it.

Project Tracker

We need a single place to track everything we’re working on.

We have a lot of workstreams

We’re not recording what we’re doing

We’re not blocking off time to work on high-impact projects

The wider team don’t know what we’re working on

Jira isn’t working

Project Tracker Draft

Project Tracker Draft

Date Added

Type

Lead

Topic

Description

Notes

Deadline

Status

Docs

Comments

Add date

A, B, or C

Who owns this?

Booking.com/DOM/IC etc

Description of the problem and our objectives

More detailed and relevant notes

When this needs to be completed by

Not Started/Blocker/Ongoing/Complete

Link to supporting docs

Any additional comments

There are no rows in this table

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Transparency

We need to share our project tracker externally, and use this as our source of truth for all workstreams.

We don’t have enough visibility on what our team mates are working on

The wider team have no idea what we are doing

Communications

We need to review how we receive and exchange messages and information from different stakeholders, assess how we communicate to the wider team, and increase the frequency of intra-team communications.

We don’t know enough about each other and what we’re working on

Our communications with the wider team are disjointed and irregular

We get a lot of questions via different channels

End of week wrap ups? Daily Stand-ups (via Teams)?

Another session to map out how we should handle communications - what is the role of the CNSE Hub Teams Channel? How can we use the cnse@ email? Should we do weekly updates etc?

Structure

We lack a team structure, so we should start to think about how we define our roles and responsibilities.

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