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OKRs + Roadmap
See all Epics grouped by Objectives and Key Results
Objective
Key Result
Epic Name
Team
Owner
Effort
Start
End
Key Result Status
Status
Extraordinary Quality
Achieve 96% problem ticket resolution within SLA
Complete peer review on 90% of new build
🎭 Support
10
7/1/2020
6/30/2021
😎
Active
Enhance elbow support using remote solutions
🎭 Support
5
8/1/2020
6/30/2021
😎
Active
Develop end user journey maps
🎭 Support
6
8/1/2020
9/1/2020
😎
Pending
Develop end user personas
🎭 Support
20
8/30/2020
6/30/2021
😎
Pending
Develop and implement customer experience best practices
🎭 Support
10
8/1/2020
6/30/2021
😎
Active
Ideal Experience
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Documentation efficiency enhancements
🖐 Design
23
8/30/2020
6/30/2021
😎
Pending
NEAT data
🖐 Design
50
8/11/2020
7/30/2021
😎
Pending
Prioritize backlog of SRs using governance committee structure
Leadership
20
8/1/2020
6/30/2021
😎
Pending
Maintenance work
🖐 Design
50
7/1/2020
6/30/2021
😎
Active
Complete 60% of pulse survey action items aimed at improving overall engagement index
Identify recognition strategy for each team members
Leadership
10
7/1/2020
6/30/2021
🤔
Active
Create IDP for 75% of team
Leadership
20
7/1/2020
6/30/2021
🤔
Active
Provide 5 feedback items per week for 75% of the year
Leadership
25
7/1/2020
6/30/2021
🤔
Active
Complete quarterly evaluations
Leadership
40
7/1/2020
6/30/2021
🤔
Active
Focus 50% of 1:1 meetings on growth and development
Leadership
20
7/1/2020
6/30/2021
🤔
Active
Recognize at least one team member per week for specific ITEACH value
Leadership
10
7/1/2020
6/30/2021
🤔
Active
Financial Strength
Achieve 75% of Epic’s Staying Current enhancements for current version & two previous versions
Achieve productivity rate of 1.0
Encourage team members to use PTO
Leadership
30
12/30/2018
6/30/2021
🤔
Active
Review productivity report regularly to identify patterns, trends, potential issues
Leadership
14
7/1/2020
6/30/2021
🤔
Active
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