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Objectives
Objective
Objective
1
Objective
Key Results
Done Points
Total Points
% Done
Create
Objective
Key Results
Done Points
Total Points
% Done
Create
1
Extraordinary Quality
Achieve 96% problem ticket resolution within SLA
0
51
0%
Create
2
Financial Strength
Achieve 75% of Epic’s Staying Current enhancements for current version & two previous versions
Achieve productivity rate of 1.0
0
72
0%
Create
3
Ideal Experience
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Complete 60% of pulse survey action items aimed at improving overall engagement index
0
268
0%
Create
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