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Key Results
Key Results
Key Results
Objective
Quarter Focus
Epics
Done
Total
% Done
Status
1
Achieve 96% problem ticket resolution within SLA
Extraordinary Quality
Q2 - 2021
Complete peer review on 90% of new build
Enhance elbow support using remote solutions
Develop end user journey maps
Develop end user personas
Develop and implement customer experience best practices
0
51
0%
😎
2
Achieve 75% of Epic’s Staying Current enhancements for current version & two previous versions
Financial Strength
Q2 - 2021
Anesthesia Slicer Dicer
OR Slicer Dicer
Oncology Metrics Dashboard
0
28
0%
😎
3
Achieve productivity rate of 1.0
Financial Strength
Q2 - 2021
Encourage team members to use PTO
Review productivity report regularly to identify patterns, trends, potential issues
0
44
0%
🤔
4
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Ideal Experience
Q2 - 2021
Documentation efficiency enhancements
NEAT data
Prioritize backlog of SRs using governance committee structure
Maintenance work
0
143
0%
😎
5
Complete 60% of pulse survey action items aimed at improving overall engagement index
Ideal Experience
Q2 - 2021
Identify recognition strategy for each team members
Create IDP for 75% of team
Provide 5 feedback items per week for 75% of the year
Complete quarterly evaluations
Focus 50% of 1:1 meetings on growth and development
Recognize at least one team member per week for specific ITEACH value
0
125
0%
🤔
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