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Epics
Epic Name
Key Result
Objective
Team
Owner
Effort
Start
End
Status
1
Complete peer review on 90% of new build
Achieve 96% problem ticket resolution within SLA
Extraordinary Quality
🎭 Support
10
7/1/2020
6/30/2021
Active
2
Enhance elbow support using remote solutions
Achieve 96% problem ticket resolution within SLA
Extraordinary Quality
🎭 Support
5
8/1/2020
6/30/2021
Active
3
Develop end user journey maps
Achieve 96% problem ticket resolution within SLA
Extraordinary Quality
🎭 Support
6
8/1/2020
9/1/2020
Pending
4
Develop end user personas
Achieve 96% problem ticket resolution within SLA
Extraordinary Quality
🎭 Support
20
8/30/2020
6/30/2021
Pending
5
Develop and implement customer experience best practices
Achieve 96% problem ticket resolution within SLA
Extraordinary Quality
🎭 Support
10
8/1/2020
6/30/2021
Active
6
Documentation efficiency enhancements
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Ideal Experience
🖐 Design
23
8/30/2020
6/30/2021
Pending
7
Achieve 75% of Epic’s Staying Current enhancements for current version & two previous versions
Financial Strength
🖐 Design
8
9/1/2020
2/1/2021
Pending
8
Encourage team members to use PTO
Achieve productivity rate of 1.0
Financial Strength
Leadership
30
12/30/2018
6/30/2021
Active
9
Review productivity report regularly to identify patterns, trends, potential issues
Achieve productivity rate of 1.0
Financial Strength
Leadership
14
7/1/2020
6/30/2021
Active
10
Achieve 75% of Epic’s Staying Current enhancements for current version & two previous versions
Financial Strength
🖐 Design
10
9/1/2020
2/1/2021
Pending
11
NEAT data
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Ideal Experience
🖐 Design
50
8/11/2020
7/30/2021
Pending
12
Prioritize backlog of SRs using governance committee structure
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Ideal Experience
Leadership
20
8/1/2020
6/30/2021
Pending
13
Achieve 75% of Epic’s Staying Current enhancements for current version & two previous versions
Financial Strength
🖐 Design
10
7/1/2020
9/12/2020
Active
14
Identify recognition strategy for each team members
Complete 60% of pulse survey action items aimed at improving overall engagement index
Ideal Experience
Leadership
10
7/1/2020
6/30/2021
Active
15
Create IDP for 75% of team
Complete 60% of pulse survey action items aimed at improving overall engagement index
Ideal Experience
Leadership
20
7/1/2020
6/30/2021
Active
16
Provide 5 feedback items per week for 75% of the year
Complete 60% of pulse survey action items aimed at improving overall engagement index
Ideal Experience
Leadership
25
7/1/2020
6/30/2021
Active
17
Complete quarterly evaluations
Complete 60% of pulse survey action items aimed at improving overall engagement index
Ideal Experience
Leadership
40
7/1/2020
6/30/2021
Active
18
Focus 50% of 1:1 meetings on growth and development
Complete 60% of pulse survey action items aimed at improving overall engagement index
Ideal Experience
Leadership
20
7/1/2020
6/30/2021
Active
19
Recognize at least one team member per week for specific ITEACH value
Complete 60% of pulse survey action items aimed at improving overall engagement index
Ideal Experience
Leadership
10
7/1/2020
6/30/2021
Active
20
Maintenance work
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Ideal Experience
🖐 Design
50
7/1/2020
6/30/2021
Active
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