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John's Epics
Key Result
Epic Name
Owner
Effort
Start
End
Status
Achieve 96% problem ticket resolution within SLA
Complete peer review on 90% of new build
10
7/1/2020
6/30/2021
Active
Enhance elbow support using remote solutions
5
8/1/2020
6/30/2021
Active
Develop end user journey maps
6
8/1/2020
9/1/2020
Pending
Develop end user personas
20
8/30/2020
6/30/2021
Pending
Develop and implement customer experience best practices
10
8/1/2020
6/30/2021
Active
Achieve 75% of Epic’s Staying Current enhancements for current version & two previous versions
Achieve productivity rate of 1.0
Encourage team members to use PTO
30
12/30/2018
6/30/2021
Active
Review productivity report regularly to identify patterns, trends, potential issues
14
7/1/2020
6/30/2021
Active
Enhance end user experience by achieving overall response time scores for Epic greater than or equal to 900 for at least 92% of most frequent workflows
Documentation efficiency enhancements
23
8/30/2020
6/30/2021
Pending
NEAT data
50
8/11/2020
7/30/2021
Pending
Prioritize backlog of SRs using governance committee structure
20
8/1/2020
6/30/2021
Pending
Maintenance work
50
7/1/2020
6/30/2021
Active
Complete 60% of pulse survey action items aimed at improving overall engagement index
Identify recognition strategy for each team members
10
7/1/2020
6/30/2021
Active
Create IDP for 75% of team
20
7/1/2020
6/30/2021
Active
Provide 5 feedback items per week for 75% of the year
25
7/1/2020
6/30/2021
Active
Complete quarterly evaluations
40
7/1/2020
6/30/2021
Active
Focus 50% of 1:1 meetings on growth and development
20
7/1/2020
6/30/2021
Active
Recognize at least one team member per week for specific ITEACH value
10
7/1/2020
6/30/2021
Active
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