Moderator Training

Discovery

Interview Guidance

Build Rapport: Start with a brief introduction and some casual conversation to make the interviewee comfortable.

Open-Ended Questions: Encourage detailed responses by asking open-ended questions that require more than a 'yes' or 'no' answer.

Active Listening: Pay close attention to the responses and follow up with questions that delve deeper into the interviewee’s experiences and perspectives.

Non-Judgmental: Ensure that your tone and questions are non-judgmental to allow interviewees to share openly.

Confidentiality: Assure interviewees that their responses will be kept confidential and used solely for the purpose of improving the councils.

Note-Taking: Take detailed notes or consider recording the interviews (with permission) for accurate capture of information.

Time Management: Keep track of time to ensure all your questions are covered without rushing the interviewee.

Feedback and Clarification: Summarize key points for clarity and ask for feedback to confirm understanding.

Summarize: Close by asking for recommendations on most critical things to share with new moderators

Follow-up: Send a thank you note after the interview highlighting something interesting learned

Administrator Interview Questions

What are the key objectives for the Job Search Councils?

From your observations, what current gaps exist in preparing new moderators? What challenges have you observed in running these councils?

How does moderator performance impact the effectiveness of a council?

Are there any specific skills or qualities you look for in a moderator?

What metrics best indicate effective moderation and council facilitation?

What are the key performance indicators used for measuring moderators over time?

What systemic changes could better support successful scaling of quality moderation?

Moderator Interview Questions

What are the most rewarding and challenging aspects you’ve experienced as a moderator?

What training or support do you wish you had when you started as a moderator?

How do you ensure active participation and engagement from all members?

Can you describe a particularly successful session and what made it effective?

How can the training better prepare new moderators for success in their role?

What tools, resources, or systems were most useful when first starting out? Which are still useful now?

What techniques have you found effective for facilitating engagement in your council?

What approaches have worked to build trust and vulnerability within your council?

What systems and processes help make moderation most scalable and sustainable?

How do you handle conflicts or disagreements within the council?

What feedback have you received from participants, and how have you incorporated it?

Member Interview Questions

What has been your overall experience with the Job Search Councils?

Can you describe a session that was particularly helpful for you?

What aspects of your council experience have been most valuable to your job search process?

In what ways has your moderator helped facilitate your success? What do you think makes a good moderator?

Are there any areas where you felt less supported or wished the moderator handled differently? Are there any areas where you feel the council could improve?

What best practices make the council environment feel safe and supportive?

How has your participation in the council influenced your job search process?

What additional resources or support would enhance your experience in the council?

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