Each team should be working from 2 different Host Support trackers:
Your regional tracker which is grouped by host.
Hosts will only show up one time here, no matter how many events they host.
Pod tracker which has every upcoming event for 48 hour calls.
Events will appear in both trackers until 2 days before the event (when it will be removed from the regional trackers), so please don’t make your 48 hour calls before 48 hours. If you do, they might be called for both their 1st host support call and their 48 hour call on the same day.
What filtering/sorting can I expect in my pod tracker?
Your pod tracker host support tab is filtered to display only the next 14 days of events on it, including the day prior to complete any outstanding host debriefs. It is then sorted by time, and then date - this places the events in chronological order.
How often are the host support trackers updated?
The host support trackers are updated every night around 8:30pm CT. Please give a few minutes for us to make the changes!
Why can’t I edit the At Risk and Events 7 Days Out?
Both of these tabs are views of the main All Hosts tab. Any changes you make on that tab will show up on those views. Unfortunately, editing goes one way. You cannot make edits on the At Risk and Events 7 Days Out tabs.
An event more than two weeks out is not showing up in my pod tracker.
Events won’t filter into your pod tracker until two weeks prior to the event.
How can I find list numbers for an event?
You can find list numbers in the Lists tab of your Regional Tracker. If you aren’t seeing any lists, they were most likely sent the distributed number to use.
Important Note: List distribution is now being managed by the Distributed team. Only send list numbers if a host cannot find theirs or needs help. We want to streamline our communication as much as possible.
I am seeing N/A in some of the fields on my host support tracker. Is there a fix?
Those cells are using the host’s phone number to look up the correct info to put into them. If you plug in the host’s phone number, the rest of the data should populate.
Why is my Links tab blank?
The links tab in pod trackers is connected to our main organizing links spreadsheet. Sometimes when we edit the main links, the pod trackers aren’t able to show the links. If that happens, you can use the main organizing links
Host Support Trackers