4. WhatsApp message blast (‘Bulk SMS’) & Agent chat:

💎 NB Summary 💎

Send bulk message.

Navigate to ‘Triggers’,

Create a new trigger

Choose the Template you want to send

Upload the CSV

Send it

See delivery and read-rate analytics (after 1-3 min)

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`Rather Chat app`⁠
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Send template messages to participants by uploading a CSV of cell numbers to send using the a pre-approved Template message from Meta

See chat history from last 24 hours (see below screenshot). A Rather Chat user can send a message to a participant as the bot in this chat

See bots or flows running + Team members + Channels/Numbers (if different cell numbers connected to FB account)

Conversation inbox manager → ‘Chats’

See full conversation histories with participants. You can only send a message to a participant if they have sent a message to your bot in the last 24 hours. Otherwise, communication needs to be triggered through a Template message.

If you send a message to a participant as an ‘agent’, they will receive it as a normal message but not be directed to any other point in the flow. Thus, the participant’s response will be saved as a question variable if the last message sent was a question from your bot to that participant.

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