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User Churn (As of July 2021)
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What types of new customers are unsubscribing?

Type of New Accounts Lost

Why do customers leave PhoneBurner? First 30 day analysis.

First we can look at account size and subscription level.
The data bellow is based on account numbers not seat numbers.

By Plan Type:
January 2021 / By Plan Type
1
Created with Highcharts 9.3.1ProfessionalPremiumStandard Account
June 2021 / By Plan Type
1
Created with Highcharts 9.3.1ProfessionalPremiumStandard Account
As you can see from the graphs above there has been almost no change in the type of new accounts that leave based on account type.

By Account Type:

January. 2021 / By Plan Type
1
Created with Highcharts 9.3.1SoloTeam
June 2021 / By Account Type
1
Created with Highcharts 9.3.1SoloTeam
This data shows that from January to June there has been a slight jump in new teams that are leaving, but this change could be due to us having a larger number of team accounts than ever before.
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