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My Portfolio
I help entrepreneurs, business owners and senior executive to manage their schedules, coordinate meetings and events, handle correspondence, and perform various administrative tasks to support their daily operations and ensure smooth functioning of their businesses.
Work Experience
Operations Manager
Oct. 2021 to May 2023
Administered operational policies, and ensured compliance with government regulatory requirements.
Monitored day-to-day business operations including financial reports, workforce requirements and recruitment.
Developed sustainable development practices such as paperless transactions.
Organized structured employees' welfare and engagement and administrative services.
General Virtual Assistant
2019 to present (Part time)
Lead Generation, internet research, data entry, creating social media content and copywriting
Marking business students' assessment using cloud based tools.
Operations Manager/Editor-in-Chief (Employee’s Newsletter)
May 2014 to Oct. 2018
Manage the operations and all financial transactions.
Planned and coordinated administrative systems and devises ways to streamline processes.
Innovated and recommended ideas to increase productivity and the organization's profitability.
Approved all types of editorial content, writes, and proofreads regularly.
Monitored performance of team members and ensured that appropriate development is given to meet company’s KPI.
Operations Training Manager
July 2013 to April 2014
Sept. 2012 to Jan 2013
Analyzed and identified training needs within operations through regular consultation with department heads.
Conducted orientation sessions and arranged on-the-job training for new hires.
Evaluated the effectiveness of training programs, providing recommendations for improvement.
Conducted necessary workshop, training and development for all team members.
Created, provided, developed and organized training manuals, multimedia visual aids, and other educational materials.
Carried out course evaluation and analysis and acted on feedback where necessary to ensure high quality service provision and continuous improvement.
Skills and Proficiencies
Content Creator
Email Marketing
Project Management
Professional Email and Sustainable Practices
Personal Email Management
Research
Lead Generation
Certificates and other soft skills
Virtual Assistant Training
Leadership Development Program
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